Resident Tenancy & Property Manager

Healthscope; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Penalty rates

Employee Assistance Program (EAP)

Everyday Star recognition

Job summary

Healthscope Independence Services in Victoria seeks a Property Manager to oversee tenancy management, property maintenance and stakeholder coordination, reporting to the Head of Growth & Partnerships. You will balance participant rights with regulatory obligations and drive safe, quality housing outcomes.

The role emphasizes strong communication, residence support, and collaboration with families, SDA providers, coordinators, and allied health teams to sustain high housing standards.

Qualifications

• Experience in tenancy management, housing services, or related field.

Responsibilities

• Managing tenancy agreements, onboarding, tenancy changes, and exit processes.
• Supporting participants to understand their tenancy rights and responsibilities.
• Responding to tenancy enquiries, concerns, and complaints in a professional and person-centred manner.
• Conducting property inspections and coordinating maintenance, repairs, and property upgrades.
• Monitoring rent payments, service charges, and vacancy management.
• Building strong relationships with participants, families, support coordinators, SDA providers, and allied health professionals.
• Ensuring compliance with Residential Tenancies legislation, SDA requirements, NDIS standards, and organisational policies.
• Maintaining accurate tenancy, property, and compliance records.
• Managing tenancy and property-related risks to support safe and sustainable housing outcomes.
• Collaborating with operational, intake, clinical, finance, and quality teams to enhance service delivery and housing outcomes

Skills

Customer service

Stakeholder engagement

Communication

Organisational skills

Problem-solving

Job description

At the Healthscope Independence Services (HIS), dedicated team member with a customer-focused mindset, to delivered outstanding service to our residents. Tenancy and property manager will collaborate with participants, families, SDA providers, TAC, support coordinators, operations teams and external partners to maintain quality housing outcomes, support stable tenancies, and resolve issues with respect, empathy and professionalism.

• Permanent, Full-time opportunity
• Remuneration in line with SCHADS Level 5 Pay Point 1
• Primary office location - Victorian Rehabilitation Centre, Glen Waverley

About Us
For over 30 years, Healthscope Independence Services has been supporting people with disability to live more independently. Operating across multiple states, we provide both community-based and in-house support, guided by a person-centred approach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe Victoria, TIO and iCare. We meet all government and legislative requirements.

At Healthscope Independence Services (HIS), we offer:

• Supportive & inclusive workplace culture
• Penalty rates, allowances, & entitlements in line with the SCHADS Award
• Employment Assistance Program (EAP) for confidential wellbeing support
• Everyday Star recognition programs for outstanding performance

About the Role

The Property Manager is a new position and will report into the Head of Growth & Partnerships. The role oversees tenancy management, property maintenance, stakeholder coordination and risk management while balancing participant rights, provider obligations and regulatory requirements.

Key Responsibilities include:

• Managing tenancy agreements, onboarding, tenancy changes, and exit processes.
• Supporting participants to understand their tenancy rights and responsibilities.
• Responding to tenancy enquiries, concerns, and complaints in a professional and person-centred manner.
• Conducting property inspections and coordinating maintenance, repairs, and property upgrades.
• Monitoring rent payments, service charges, and vacancy management.
• Building strong relationships with participants, families, support coordinators, SDA providers, and allied health professionals.
• Ensuring compliance with Residential Tenancies legislation, SDA requirements, NDIS standards, and organisational policies.
• Maintaining accurate tenancy, property, and compliance records.
• Managing tenancy and property-related risks to support safe and sustainable housing outcomes.
• Collaborating with operational, intake, clinical, finance, and quality teams to enhance service delivery and housing outcomes.

To be considered for this role you will have:

• Experience in tenancy management, property management, housing services, disability services, or a related field.
• Strong understanding of customer service and stakeholder engagement.
• Knowledge of residential/ state tenancies legislation and NDIS housing environments is highly desirable.
• The ability to adjust priorities and resources across multiple teams or sites to maintain service quality and operational stability.
• Excellent communication, written, interpersonal, and organisational skills.
• Excellent communication, problem-solving, and relationship-building skills.
• A desire to drive improvement initiatives across regions, fostering innovation and embedding practices that enhance efficiency and quality.
• Commitment to person-centred practice, safeguarding, and delivering positive outcomes for people with disability.

If you meet these criteria and feel this role aligns with your values and experience, we would love to hear from you.

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to ***********@healthscope.com.au

Please include a cover letter, and CV.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Healthscope has been made aware of recruitment scams involving individuals falsely claiming to represent Healthscope. Please note that Healthscope will never request payment from candidates.

Any request for payment is fraudulent.

Visit ScamWatch for more information on recruitment scams.

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