Reservations Agent

InterContinental Hotels Group; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a dynamic Reservations Agent in Gold Coast. The role involves processing FIT and group bookings while providing excellent customer service. Strong communication, organizational skills, and flexibility are essential. Experience in hotel reservations is preferred. Join us to be part of a proactive team ensuring smooth operations and high customer satisfaction. Apply to embark on an exciting career in hospitality!

Qualifications

• Prior experience in a reservations role preferred.
• Proficient communication and interpersonal skills.
• Strong organizational skills in a fast-paced environment.
• Ability to work independently and in a team.
• Attention to detail and strong problem-solving skills.

Responsibilities

• Process individual FIT bookings while providing excellent customer service.
• Handle all aspects of group reservations, ensuring special requests are met.
• Assist with rooming lists and new group bookings.
• Resolve customer service-related issues professionally.
• Maintain communication with departments to manage reservations smoothly.

Skills

Communication skills

Customer-focused attitude

Organizational skills

Problem-solving skills

Multitasking ability

Education

Experience in a reservations role (Hotel Industry preferred)

Tools

Reservation systems (Opera preferred)

Job description

Hotel: Gold Coast (SFPPB), 31 Hamilton Avenue, 4217

We are Looking for a dynamic and highly motivated Reservations Agent to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.

Key Responsibilities

• FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
• Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
• Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
• Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
• Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
• Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
• Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

Qualifications

• Prior experience in a reservations role. (Hotel Industry would be highly desirable).
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficiency with reservation systemsand software (experience with Opera is a plus).
• A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
• Attention to detail and problem-solving skills.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.