Reporting and Insights Analyst

Avant; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Avant is seeking a Reporting and Insights Analyst to translate large data into actionable insights on customer behaviour, satisfaction and opportunities. You will develop and maintain reporting solutions with cross-functional teams to better serve Avant's members.

The role is based in Sydney, full-time, and focuses on data collection, insight generation, and stakeholder-engaged reporting across the Pricing and Analytics team.

Qualifications

• Tertiary qualification in Mathematics, Statistics, Actuarial Studies, Engineering, Information Technology, Business Analytics, Economics, or related numerical discipline.
• 2-4 years in an analytical or reporting role; experience in market research, customer experience, or insurer context is valued.
• Minimum 18 months' analytical/reporting experience within a Medical Defence Organisation (MDO) desirable.
• Proficiency in QlikSense, SQL, Tableau, and VBA macros; strong Excel and PowerPoint skills.
• Experience with large datasets and attention to data accuracy.

Responsibilities

• Data collection, validation and preprocessing from customer touchpoints and internal systems.
• Apply statistical/data mining methods to uncover customer insights and opportunities.
• Build reports and dashboards showing customer experience metrics and trends.
• Identify reporting gaps and work with stakeholders to address them.
• Lead cross-functional workshops to maximise dashboard value.
• Stay current on data analytics and reporting tool trends.

Skills

QlikSense

SQL

Tableau

VBA macros

Excel

PowerPoint

Python

Education

Mathematics, Statistics, Actuarial Studies, Engineering, IT, Business Analytics, Economics or related numerical discipline

Tools

Python

Job description

About Avant

Avant is Australia's leading medical defence organisation, with a proud heritage of protecting Australian medical professionals for over 130 years. Established in 1893 by a small group of doctors who wanted to protect themselves from actions arising out of the practice of medicine, Avant now represents 82,000 health practitioners and medical students across every state and territory.
As a mutual organisation owned by members and run purely for their benefit, our members are at the centre of everything we do. Beyond delivering market-leading products and services, we play a broader community role, advocating for improvements in the healthcare system and championing quality, safety, and professionalism in medicine through education and research.
Today, more than 50% of Australia's doctors choose to be Avant members. Backed by ~850 staff, we generate annual revenue of $445 million and hold net assets of approximately $1.4 billion.

About the Role

We're looking for a deeply analytical individual to join our Pricing and Analytics team as a Reporting and Insights Analyst. This role is pivotal in supporting Avant's commitment to delivering top-tier customer service. You'll interpret vast amounts of data and translate it into meaningful, actionable insights that shape how we understand customer behaviour, satisfaction, and opportunity.
Working closely with Customer Experience and other cross-functional teams, you'll develop and maintain reporting solutions that help the organisation better understand and serve its members.

This is a Full time role based in Sydney.

Responsibilities

• Data Collection and Management: Collect, validate, and preprocess data from various customer touchpoints and internal systems. Lead end-to-end migration of data sources (e.g. surveys) between systems, including design, technical development, quality assurance, and execution.
• Insight Generation: Apply statistical and data mining techniques to uncover insights into customer behaviours, preferences, pain points, and opportunities for improvement.
• Reporting: Build comprehensive reports and dashboards that reflect key customer experience metrics, trends, and insights for stakeholders across the business. Proactively identify reporting gaps and work with stakeholders to close them.
• Continuous Improvement: Identify opportunities to improve processes, tools, and analytical techniques to strengthen how the organisation understands and caters to its customers.
• Stakeholder Engagement: Lead engagement across cross-functional initiatives and pilot programs and run workshops to help stakeholder teams get the most from relevant dashboards.
• Professional Development: Stay current on trends and techniques in data analytics, customer experience, and reporting tools through ongoing learning.

About You

Qualifications

• Tertiary qualification in Mathematics, Statistics, Actuarial Studies, Engineering, Information Technology, Business Analytics, Economics, or a related numerical/statistical discipline (required).

Skills & Attributes

• Proficiency in QlikSense, SQL, Tableau, and VBA macros (required).
• Strong Microsoft Office skills (Excel, PowerPoint).
• A natural curiosity and enthusiasm for exploring what data can reveal.
• Confidence communicating key results and managing stakeholder expectations.
• Strong attention to detail and commitment to data accuracy and reliability.

Experience

• 2-4 years in an analytical or reporting role. Experience in market research, customer experience, or a customer call centre within an insurer is highly regarded.
• Minimum 18 months' experience in an analytical/reporting role within a Medical Defence Organisation (MDO), assessing customer experience and journey mapping, is highly desirable.

Highly Regarded

• Experience working with large, complex datasets.
• Experience with Python or other data analytics software.
• Background in statistical analysis, predictive modelling, and data mining techniques (e.g. decision trees, GBMs).
• Experience analysing customer experience and behaviour, such as customer journey mapping or Net Promoter Score (NPS).

Why Avant?

Join an organisation with over 130 years of history and a genuine sense of purpose, protecting and supporting the doctors who care for all of us. You'll be part of a collaborative Pricing and Analytics team, working on insights that have a real, visible impact on how Avant serves its 82,000 members.