Rental Service Agent

Europcar Group; Melbourne; On-site; AUD 38,572 - 46,838; Full time

Benefits offered by this job

Competitive pay

Shift loadings

Incentives

Parental leave

Training & development

Global brand exposure

Employee discounts

Same-day pay

Wellbeing support

Referral bonuses

Job summary

Europcar Mobility Group is seeking energetic team members in Australia to greet customers, rent vehicles and upsell services within a fast-paced environment. You will process bookings and ensure a smooth customer experience across shifts.

The role offers ongoing training, career development opportunities, and benefits such as family-friendly leave and wellbeing support. Based in Victoria with weekend/public holiday rotations.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.
• Confident using computer systems and technology.
• Ability to work in a fast-paced, high-pressure environment.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods for damages.
• Maintain knowledge of current promotions and services.
• Build strong customer relationships to encourage repeat business.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Computer literacy

Adaptability

Job description

Why join Europcar?

• Competitive hourly rate + shift loadings + uncapped incentives


• Boost your income with our performance-based incentive program


• Six weeks’ employer-paid parental leave (in addition to government entitlements)


• Ongoing training and career development opportunities


• Global brand opportunities across AU/NZ and beyond


• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards


• Access same-day pay through our financial wellbeing partner


• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)


• 24/7 wellbeing support via EAP and the Calm App

Key responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs


• Process rental agreements accurately and efficiently


• Promote and upsell additional products and services


• Address customer inquires and concerns promptly and professionally, with a service first approach


• Achieve or exceed individual and team sales targets


• Inspect vehicles before and after rental periods, noting any damages


• Maintain knowledge of current promotions, services, and products to assist with sales efforts


• Build strong customer relationships to encourage repeat business and referrals


• Detailing and cleaning vehicles to business quality standards


• Refuel and transport vehicles

To be considered

• Previous experience in sales, customer service or retail


• Car rental experience is highly desirable


• Excellent communication and interpersonal skills, with a customer-first mindset


• Confident using computer systems and technology


• Ability to work efficiently in a fast-paced, high-pressure environment


• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays


• Valid Australian driver's license with a clean driving record


• Full working rights in Australia (current and ongoing)


• A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox‑Rent‑A‑Car®, one of the main players in the car rental market in the US, with a “value for money” positioning, and Euromobil®, a German car rental player. The Group also operates the “myEuropcar” platform for vehicle subscription. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info: www.europcar-mobility-group.com

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox‑Rent‑A‑Car®, one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era!