Rental Sale Agent

Europcar; Melbourne; Ibrido; AUD 36.000 - 47.000; Part-time

Vantaggi offerti da questo lavoro

Competitive hourly rate

Shift loadings

Incentives program

Parental leave (6 weeks, employer-paid

Training and career development

Global brand opportunities

Company wellbeing resources

Employee discounts

Same-day pay option

Referral bonuses

Wellbeing support

Descrizione del lavoro

Europcar Mobility Group seeks a Sales & Customer Service Officer to join the Melbourne Airport team on a part-time basis. The role emphasizes customer-first vehicle rental service, upselling add-ons, and maintaining high service standards.

You will work a rotating schedule and contribute to team sales targets. Ideal candidates bring sales or customer service experience, strong communication skills, and a proactive, team-oriented attitude.

Competenze

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills.
• Customer-first mindset and ability to work in a fast-paced environment.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexible to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude!

Mansioni

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods and note damages.
• Maintain knowledge of promotions, services and products to assist sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Conoscenze

Sales experience

Customer service

Retail

Communication skills

Interpersonal skills

Descrizione del lavoro

Job Description Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Melbourne Airport team on a part time basis!

Why join Europcar?

• Competitive hourly rate + shift loadings + uncapped incentives
• Boost your income with our performance-based incentive program
• Six weeks' employer-paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Key responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquires and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Requirements

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com Europcar Mobility Group Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d’expertise des services de mobilité et une position de leader en Europe. "We help to change the way you move" est notre raison d’être et ce qui nous rassemble. Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques. Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar® - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar® - leader de la location de voitures "low cost" en Europe, FoxRent-A-Car®, l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo® - l'un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l’ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires). Plus d’inforrmations : www.europcar-mobility-group.com À la fin du XIXe siècle, la voiture est un luxe réservé à l'élite, mais elle intéresse tout le monde et attire les foules : en 1898, le premier salon de l'automobile se tient à Paris. La location de voitures verra le jour quelques années plus tard, de l'autre côté de l'Atlantique, mais son développement sera stoppé par la première, puis la seconde guerre mondiale. Au lendemain de la guerre, un entrepreneur parisien relance l'idée : "Si vous n'avez pas les moyens d'acheter une voiture, pourquoi ne pas en louer une quand vous en avez besoin ?". Il s'appelle Raoul-Louis Mattei et en 1949, il crée "L'Abonnement Automobile" : une société qui deviendra plus tard la Compagnie Internationale Europcars, puis Europcar. Son siège social, situé 11 rue du Champ de Mars, comprend également une agence de location. Le succès de la société est rapide, la location de voitures répondant à un réel besoin. En 1951, l'Abonnement Automobile est la première société de location de voitures sans chauffeur et sa flotte compte 750 4 CV. Aujourd'hui, Europcar Mobility Group compte en moyenne plus de 200 000 véhicules dans sa flotte et sert 5 millions de clients dans plus de 140 pays. Cependant la vision sur laquelle notre Groupe a été fondé reste la même, tout en étant plus pertinente et prometteuse que jamais, alors que nous entrons dans l'ère de l'économie de l'usage et du partage !