Rental Agent

CLA Trading Pty Limited; Perth; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Uniform provided

Staff discounts on car rental

Same-day pay

Training and development

Health insurance discounts

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer in Perth Off Airport on a full-time basis. You will engage customers, process rentals, and drive sales while delivering exceptional service.

Join a global mobility leader offering an uncapped incentive scheme, a comprehensive training program, same-day pay, staff discounts, and a supportive team culture.

Qualifications

• Experience in sales, customer service or retail is required.
• Strong communication skills are essential.
• Proficiency with computers and basic software is expected.

Responsibilities

• Greet customers and assist them in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Address customer inquiries and concerns promptly and professionally.
• Inspect vehicles before and after rental periods, noting any damages.
• Achieve or exceed sales targets.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Retail

Strong communication

Computer literacy

Fast-paced environment

Job description

Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Goldcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Goldcar Perth Off Airport team on a full time basis!

Why join Europcar?

• A competitive hourly rate + shift loadings + generous, uncapped incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development
• Access to same-day pay via our financial wellbeing provider
• Employee Referral Program - earn $$ when you successfully refer a candidate
• Company uniform provided
• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
• Access to an international brand with opportunities to work nationally and globally
• Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
• Great culture, working with an energetic, supportive and high performing team

Key responsibilities

• Greet customers and assist them in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Address customer inquiries and concerns promptly and professionally
• Inspect vehicles before and after rental periods, noting any damages
• Achieve or exceed sales targets
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

To be considered

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Strong communication skills and ability to interact with customers
• Computer literacy skills required
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Current and ongoing Australian work rights
• A positive can do attitude

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car® , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era!