Remote Travel Support Specialist

Affinity Migration Group Pty Ltd; Geelong; Remote; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training and ongoing支持

Job summary

InfoConsulting is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role suits someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong communication

Customer service

Highly organized

Independence in remote work

Adaptability to systems

Passion for travel

Tools

Booking platforms

Digital tools

Job description

InfoConsulting is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role suits someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.