Remote Travel Specialist

hjbtravels; Canberra; À distance; AUD 57 000 - 100 000; Plein temps

Avantages offerts par ce poste

Remote flexibility

Travel perks

Professional growth

Community focus

Résumé du poste

HJB Travels Agency USA, based in Massachusetts, is seeking a Remote Travel Specialist to guide clients from planning through safe return home, delivering a seamless, personalized travel experience.

You will respond to inquiries, assist with bookings and changes, provide destination information and travel documentation tips, and ensure client satisfaction with empathy and professional care. Join a team that values flexibility and ongoing training.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and quick to learn new booking systems.
• Genuine enthusiasm for travel and helping others.

Responsabilités

• Respond to client inquiries across email, phone, and messaging.
• Support bookings with modifications, cancellations, and special travel requests.
• Provide accurate destination information and travel documentation guidance.
• Follow up to confirm plans and collect client feedback after trips.
• Address concerns with empathy and efficiency to ensure satisfaction.

Connaissances

Excellent communication

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Outils

Booking tools

Description du poste

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.


• Support clients with booking modifications, cancellations, and special travel requests.


• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.


• Follow up with clients to confirm travel plans and gather feedback post-trip.


• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.


• Exclusive travel perks and access to industry-only discounts.


• Professional growth - ongoing training and support from a dedicated team.


• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills- both written and verbal.


• A background in customer service, ideally within travel, tourism, or hospitality.


• High attention to detail, strong organizational habits, and a proactive mindset.


• Tech-savvy and able to learn new systems and booking tools quickly.


• A genuine enthusiasm for travel and helping others create memorable experiences.