Remote Service Desk Manager - Lead & Shape Tech Direction

Eagna Consulting; Melbourne; Remote; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Fully remote work

Growing team

Job summary

Eagna Consulting is seeking an experienced Service Desk Manager to lead a growing engineering team. The role is fully remote and oversees six engineers across ANZ and parts of Asia, blending hands-on technical work with people leadership.

You will guide escalation handling, vulnerability management, and technical direction while collaborating with executive stakeholders. The successful candidate will bring strong Microsoft 365/Azure experience, solid networking and security knowledge, and

Qualifications

• Experience leading a technical service or helpdesk team.
• Hands-on experience with Microsoft 365 and Azure.
• Solid networking and security knowledge.
• Experience working with EOS framework is highly regarded.

Responsibilities

• Lead, coach and develop a team of 6 engineers across ANZ and parts of Asia.
• Act as the primary escalation point for customers, engineers and vendors.
• Partner with the Delivery Manager to keep ticket volume on track.
• Steer vulnerability management across client environments.
• Represent the technical function in executive and vCIO meetings.
• Help set technical direction and standards for the team.

Skills

Team leadership

Coaching & development

Escalation management

Communication

Tools

Microsoft 365

Azure

EOS framework

Job description

Eagna Consulting is seeking an experienced Service Desk Manager to lead a growing engineering team. The role is fully remote and oversees six engineers across ANZ and parts of Asia, blending hands-on technical work with people leadership.

You will guide escalation handling, vulnerability management, and technical direction while collaborating with executive stakeholders. The successful candidate will bring strong Microsoft 365/Azure experience, solid networking and security knowledge, and