Remote Service Desk Analyst | Growth & 9-Day Fortnight

grantthorntonaus; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Balance work from home with collab. on

9-day fortnight trial

Structured learning and development

Mental health and wellbeing support

Job summary

Grant Thornton Australia is looking for a passionate Service Desk Analyst to provide first line support from our Sydney office. You will handle calls, tickets and walk-ups, resolve incidents, and contribute to the knowledge base while collaborating with the national Service Desk team.

You will work hands-on with Windows, M365 and Copilot in a dynamic professional services environment, supporting fee-earning staff across six offices and contributing to service quality and timely issue resolution.

Qualifications

• Experience in a collaborative team environment providing support.
• Strong familiarity with Windows OS, Microsoft 365, and Copilot.
• Commitment to quality and service.
• Ability to manage priorities, solve problems, and handle deadlines.
• Excellent verbal and written communication.

Responsibilities

• Provide first level IT support via calls, tickets, and walk-ins.
• Document incidents and requests and resolve hardware/software issues.
• Support client events and meetings; participate in After Hours roster.
• Monitor incidents and keep stakeholders updated; escalate as needed.
• Identify recurring issues and contribute to knowledge base.
• Coordinate with Digital team to resolve complex problems.

Skills

Team collaboration

Windows

Microsoft 365

Copilot

Communication

Confidentiality

Tools

Copilot

Job description

Grant Thornton Australia is looking for a passionate Service Desk Analyst to provide first line support from our Sydney office. You will handle calls, tickets and walk-ups, resolve incidents, and contribute to the knowledge base while collaborating with the national Service Desk team.

You will work hands-on with Windows, M365 and Copilot in a dynamic professional services environment, supporting fee-earning staff across six offices and contributing to service quality and timely issue resolution.