Remote Roads Project Manager (Fifo/Dido)

Maintain; Townsville City; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Supportive community

Flexible remote work

Employee discounts

Flexible schedule

Professional development

Job summary

Scenic Voyages Travel is seeking a Remote Planning Specialist to deliver exceptional customer service and help clients plan seamless travel experiences from a remote setup. You will prepare itineraries, manage client needs, and keep meticulous records in line with company policies.

The role offers flexible remote work with part- or full-time options, training opportunities, and a supportive community to grow your career within the travel industry.

Qualifications

• Customer service orientation with a focus on client satisfaction.
• Excellent communication and interpersonal skills.
• Ability to plan and coordinate itineraries with attention to detail.

Responsibilities

• Deliver professional customer service via in-person, phone, or email.
• Assist clients in planning seamless travel experiences.
• Prepare and manage client itineraries and needs.
• Maintain meticulous records in line with policies and regulations.
• Organize and manage files to ensure easy access and compliance.

Job description

Remote Planning Specialist

6001 Perth SVT

Posted 4 days ago

Job Description

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.

What We Offer:

• Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.
• Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
• Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.

Attractive Benefits:

• Employee discounts to fuel your passion.
• Flexible schedule for a better work-life balance.
• Professional development assistance to advance your career.

Your Role:

• Deliver professional customer service in-person, via phone, or email.
• Assist clients in planning seamless experiences.
• Prepare and manage client itineraries and needs.
• Maintain meticulous records in line with government regulations and company policies.
• Organize and manage files effectively.

Who We Are Looking For:

• A responsible, self-driven individual with a strong work ethic and professional demeanor.
• Someone who thrives both independently and as a team player.
• A detail-oriented, organized professional with exceptional communication skills.
• Coachability and a keenness to learn and grow within the industry.

Embark on a journey today, where your career is as rewarding as the experiences you create for others.

Key Accountabilities

• Clinical Trial Site Activation:
  • Initiate and coordinate activities and essential documents management during start up towards the compilation of a high quality Investigator Initiation Package (IIP) leading to approval for site initiation
  • Provide support to resolve issues or concerns and timely escalation of site issues where applicable
  • Prepare, validate and submit regulatory documents such as completed IIP, Institutional Review Board (IRB) approval forms, FDA 1572/Attestation Form, for internal regulatory approval within required timelines
  • Manage and coordinate with other supporting roles to ensure timely site activation and operational activities
  • Support the compilation of the Central Investigator Review Board package and submissions to approval of the study (where applicable) and other committees as per country requirements
  • Coordinate the timely communication, documentation and responses between client and central ethics committee to bring clinical study to approval (country dependent)
  • Support investigators sites with local IRB workflow from preparation, submission through approval
  • Assist with the preparation, handling, and distribution of clinical documentation and reports according to the scope of work and standard operating procedures
  • Support and implement activities in Shared Investigator Platform (SIP) to align with the client's strategy as it relates to the role
• Clinical Trials Conduct:
  • Post site activation, initiate and coordinate activities and essential documents management with the investigator's sites towards the compilation of a high quality documents and updates through the life cycle of a study such as the documents management for protocol amendments, FDA 1572/Attestation revisions, ethics committee annual approvals and other activities required during study conduct
  • Ensure maintenance of IRB/Ethics and other committees' activities as applicable
  • Responsible for timely filing of documents to Trial Master File (TMF) and assisting with periodic quality review of study files for accuracy and completeness
  • Accurately update and maintain clinical trial systems that track site compliance and performance within project timelines
  • Supports investigator sites, and study teams in preparation for and providing responses to site audits / inspections
• Communication:
  • Maintain ongoing contact and communication with the study team and respond promptly to study team and investigator site requests
  • Provide functional updates on a country and site level as required
  • Establish tools for efficient updates to study team as needed regarding site status, issues, delays, approvals
  • Disseminate central or local ethics approval to study team and Investigator sites where applicable
  • Communicate local sites approvals to study team members and stakeholders
• Clinical Trial Site Support:
  • As needed, perform, awareness session with site personnel on client requirements and to ensure ongoing compliance with study documentation in accordance with prevailing laws, Good Clinical Practices, and client standards
  • Identify and resolve investigator site issues within required timeframes; align with study team and local country colleagues on corrective and preventative actions to close open issues and to prevent recurrence / persistence of issues
• Subject Matter Expert (SME):
  • A good understanding of the site activation requirements and processes within the country/region and be able to learn and potentially implement in more than one country
  • May be assigned as Site Activation Partner Point of Contact (PoC) on a study conducted in multiple countries
  • May be assigned as an SME on a system and/or process, and represent the SAP function as applicable
  • May represent the SAP role on global initiatives
  • Able to act as an SME on projects and initiatives, as requested
  • Support the mentoring of new hires on processes/ systems
• Compliance with Parexel standards:
  • Complies with required training curriculum
  • Completes timesheets accurately as required
  • Submits expense reports as required