Remote Onboarding Specialist — Launch Partners

Eatclub; Newcastle City Council; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading hospitality technology company is seeking an Onboarding Specialist to manage the onboarding of restaurant partners in a hybrid role. The ideal candidate will have 1–2 years of experience in customer success or hospitality tech and strong communication skills. Join a passionate team in revolutionizing dining experiences across Australia.

Qualifications

• 1–2 years of experience in customer success or hospitality technology.
• Strong communication skills to educate partners effectively.
• Ability to troubleshoot issues with the platform.

Responsibilities

• Manage the onboarding process of restaurant partners.
• Ensure venues are operationally ready for platform usage.
• Educate partners on how to use the platform effectively.

Skills

Customer success experience

Communication skills

Hospitality technology knowledge

Job description

A leading hospitality technology company is seeking an Onboarding Specialist to manage the onboarding of restaurant partners.

This hybrid role involves ensuring venues are operationally ready, educating partners on platform usage, and troubleshooting issues.

Ideal candidates have 1–2 years of experience in customer success or hospitality tech, with strong communication skills.

Join a passionate team in revolutionizing dining experiences across Australia.