Remote Msp Account Growth & Retention Manager

Kaliba; Australia; Remote; AUD 90,000 - 120,000; Full time

Job summary

Kaliba, an Australian MSP, seeks an Account Manager to own and grow a portfolio of SME and mid-market clients. You will lead renewals and upsell opportunities while delivering high-quality service remotely across Australia.

You’ll collaborate with delivery teams to resolve escalations, monitor SLA performance, and maintain accurate CRM records.

Qualifications

• Own and grow a portfolio of SME and mid-market clients.
• Drive renewals and upsell opportunities.
• Deliver high-quality service remotely across Australia.
• Collaborate with delivery teams to resolve escalations, monitor SLA performance, and maintain CRM records.

Responsibilities

• Own and grow a portfolio of SME and mid-market clients.
• Drive renewals and upsell opportunities.
• Deliver high-quality service remotely across Australia.
• Collaborate with delivery teams to resolve escalations, monitor SLA performance, and maintain CRM records.

Job description

Job Description

Kaliba is seeking an Account Manager - MSP to own and grow a portfolio of SME and mid-market clients. This is a retention- and growth- focused role, you'll be the primary contact, driving renewals and identifying upsell opportunities while delivering high-quality service remotely across Australia.

You’ll work with delivery teams to resolve escalations, monitor SLA performance, and maintain accurate CRM records.