Remote Customer Support Consultant — Meaningful Help

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Government seeks a Customer Support Consultant to be the first point of contact for customers, their support networks and service providers, offering responsive guidance on financial administration matters. The role is a temporary full-time statewide position, performed from any QPT office, until 2 April 2027.

Join a team committed to supporting vulnerable Queenslanders with dignity and rights. You will manage enquiries, prepare documentation and collaborate with stakeholders to

Qualifications

• Demonstrated commitment to delivering responsive, high-quality customer service.
• Ability to make timely, evidence-based decisions within delegated authority.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers and stakeholders.
• Experience managing complex or sensitive conversations with empathy, professionalism and resilience.
• Conflict resolution, negotiation and influencing skills to de-escalate situations and achieve positive outcomes.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities with a high level of self-motivation, initiative, and accountability.
• Ability to interpret and apply legislation, policy and procedures to inform decision-making.
• Experience in a contact centre or high-volume customer service environment will be highly regarded.

Responsibilities

• Be the first point of contact for customers and service providers, delivering responsive support and guidance on financial administration matters.
• Manage enquiries, prepare documentation and liaise with stakeholders to resolve issues.
• Use sound judgement to achieve positive customer outcomes while supporting vulnerable Queenslanders.

Job description

Queensland Government seeks a Customer Support Consultant to be the first point of contact for customers, their support networks and service providers, offering responsive guidance on financial administration matters. The role is a temporary full-time statewide position, performed from any QPT office, until 2 April 2027.

Join a team committed to supporting vulnerable Queenslanders with dignity and rights. You will manage enquiries, prepare documentation and collaborate with stakeholders to