Remote CSR Admin: Scheduling, Leads & Client Care

Virtual Staff 365; Remote; AUD 55,000 - 65,000; Full time

Job summary

A leading air conditioning services company is seeking a CSR Admin for a remote role. The successful candidate will be responsible for client communication via SMS and calls, managing leads and scheduling appointments. Key qualifications include at least 2 years of experience in an administrative role, proficiency in Microsoft Office and CRM software, and great organizational skills. This is a full-time position offering work from home, with benefits including annual leave and a Christmas bonus.

Benefits

Permanent work-from-home set-up

Dayshift (Australian business hours)

HMO

Annual leave

Christmas Bonus equivalent to 1 month’s wage (pro-rata)

Qualifications

• At least 2 years of experience in a similar administrative role.
• Ability to work independently and as part of a team.
• High-speed internet connection and reliable computer equipment.

Responsibilities

• Send confirmation SMS messages to clients.
• Initiate calls to potential leads.
• Manage missed calls during peak periods.
• Provide support in booking real estate requests.
• Conduct proactive 'happy calls' to gauge client satisfaction.

Skills

Excellent communication skills

Proficient in Microsoft Office Suite

Strong administrative skills

Experience with CRM software

Knowledgeable of Sydney Metropolitan area

Tools

Aroflo

Job description

A leading air conditioning services company is seeking a CSR Admin for a remote role. The successful candidate will be responsible for client communication via SMS and calls, managing leads and scheduling appointments. Key qualifications include at least 2 years of experience in an administrative role, proficiency in Microsoft Office and CRM software, and great organizational skills. This is a full-time position offering work from home, with benefits including annual leave and a Christmas bonus.