Remote Case Manager: Claims & Eligibility (12m)

Commonwealth Superannuation Corporation; South Australia; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A leading superannuation provider in Australia is seeking an experienced Case Manager to support vulnerable customers through complex claims. The role involves gathering information, making fair decisions, and maintaining clear communication with stakeholders. Ideal candidates will have at least 2 years of relevant experience, excellent communication skills, and an empathetic nature. This is a hybrid position with extensive training provided.

Benefits

Flexible working arrangements

Extensive training opportunities

Commitment to diversity and inclusion

Qualifications

• Minimum of 2 years of case / claims management experience, preferably in superannuation or life insurance.
• Ability to manage a portfolio of cases from end-to-end.
• Strong communication skills to engage a variety of stakeholders.

Responsibilities

• Draft clear and comprehensive case summaries and communications.
• Conduct thorough assessments of cases via phone consultations.
• Maintain accurate records and documentation for claims.

Skills

Case / claims management experience

Written and verbal communication skills

Ability to interpret legislation

Empathy and professionalism

Self-motivated and resilient

Job description

A leading superannuation provider in Australia is seeking an experienced Case Manager to support vulnerable customers through complex claims. The role involves gathering information, making fair decisions, and maintaining clear communication with stakeholders. Ideal candidates will have at least 2 years of relevant experience, excellent communication skills, and an empathetic nature. This is a hybrid position with extensive training provided.