Remote Booking Services Coordinator | Flexible Schedule

Jobgether Srl; Canberra; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

18 weeks parental leave

Flexible working options (hybrid)

Volunteer leave

Health and wellbeing programs

Employee discounts

Salary packaging option

Career progression opportunities

Job summary

Northrop Grumman Australia is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The role emphasizes organization, clear customer communication, and accurate handling of information. You will support remote booking activities, with flexible scheduling and access to ongoing training and resources to build professional coordination skills.

Qualifications

• Strong communication skills.
• Excellent organization.
• Attention to detail.
• Customer-focused attitude.
• Comfortable researching information online.
• Basic computer proficiency.
• Ability to learn booking systems.
• Strong time-management abilities.
• Reliable and self-motivated.
• Previous booking or customer-service experience is helpful but not required.

Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Skills

Communication

Organization

Attention to detail

Customer-focused

Research online

Basic computer skills

Booking systems

Time management

Reliability

Booking/customer service exp

Job description

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process

How to Apply

If you are organized and detail-oriented, you may be eligible for the Booking Services Coordinator opportunity.

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 100% of the Time

At Northrop Grumman Australia, we have been defining possible for the ADF for over 20 years. Our commitment to safeguarding Australia’s future by delivering pioneering technology is matched by our commitment to building a great place to work and supporting each other. DARC is a global network of three next-generation ground sensors, based in the United States, the United Kingdom, and Australia. They will deliver a unique 24/7 all-weather capability, tracking objects in geosynchronous orbit. We will open several roles across the DARC program in Brisbane, Exmouth and other locations with shifts and responsibilities described in the full listing.

What we Offer:

• 18 weeks paid parental leave
• Flexible Working Options including - Hybrid Working, 9-day Fortnights, Volunteer leave, Varying start and Finish times
• 2 Weeks Paid Reservist leave
• Health, Wellbeing and Generous Employee discount programs
• Additional purchased annual and salary packaging option
• Ongoing career progression opportunities

About You: To be successful in this role, you will need:

• Must be an Australian Citizen
• Ability to obtain and hold a Security Clearance
• Tertiary qualifications in a relevant discipline
• A positive attitude and ability to work well within a team

Job Category: Engineering