Remote Au Communications & Stakeholder Engagement Advisor

Dt Global; Gold Coast City; Remote; AUD 79,000 - 96,000; Full time

Job summary

CrowdStrike is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response. You will plan, deploy, implement, and provide ongoing operational support of Falcon AI capabilities for diverse customers, owning cases from intake to resolution and driving security outcomes.

You will configure AI-driven detection models, integrate with customer workflows, and lead workshops to enable teams in adopting advanced AI solutions while maintaining strong client

Job description

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Technical Support Engineer, Korean-speaking (Remote, AUS)

Ready to do the most impactful work of your career? At a Complaints Analyst on the Global Complaints team within Customer Experience, you'll investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers. The Global Complaints team is responsible for handling complaints end-to-end across three units, and you'll own assigned cases from intake through resolution, ensuring every customer receives a thorough, accurate, and timely response.
What you'll do:
* Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications, delivering accurate responses within defined SLA timelines
* Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure
* Escalate complex or ambiguous cases to your Supervisor or Complaints Lead with clear documentation of the issue and your initial assessment
* Flag recurring complaint patterns or potential process gaps to leadership to support continuous improvement across the team
* Participate in calibration sessions, training, and nesting requirements to stay aligned on evolving quality standards and process updates
Required Skills and Experience:
* 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry
* Demonstrated ability to draft clear, accurate written responses to customer complaints, with experience applying documented procedures and escalation paths in a structured environment
* Track record of meeting SLA and quality targets in a high-volume, QC-reviewed production environment
* Proficiency in English (reading, writing, and speaking) with the ability to work defined shift patterns as required by the business
* Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
PID: P72874
#LI-Remote
*Pay Transparency Notice:* The target annual *base* salary for this position can range as detailed below. Total compensation may* *also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
$87,600-$87,600 AUD
* *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
* *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
* *US Applicants: *View Notice of Participation.
* *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations *Data Privacy & Arbitration: *By submitting your application, you agree to our

Australia - Remote, NW
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Singapore - Remote
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Full time
R30701
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
**About the Role**
CrowdStrike Services is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform's AI capabilities. This role will focus specifically on leveraging Falcon's artificial intelligence (AI) and machine learning (ML) technologies to enhance threat detection, automate response workflows, and maximize security outcomes for customers. This role owns the full deployment lifecycle - from initial customer engagement and planning through installation, optimization and ongoing support - for the CrowdStrike Falcon® platform's AI-powered detection and response capabilities.
**What You'll Do:**
Deployment and operations activities:
+ Provide technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities
+ Assist customers in optimizing AI-driven threat detection models and automated response workflows
+ Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy
+ Develop and implement AI-driven automation playbooks for security operations
+ Troubleshoot AI-related customer issues across small to large enterprises
+ Develop scripting and application solutions using Falcon APIs to enhance AI capabilities
+ Work closely with customers to interpret AI-generated alerts and findings
+ Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management
+ Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows
+ Support Incident Response teams with AI-powered threat hunting and forensic analysis
+ Develop and lead AI skills workshops for the Platform Professional Services team
+ Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral
**What You'll Need:**
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 8 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:
+ Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications
+ Strong understanding of software deployment technologies
+ Experience with AI-powered security tools and platforms
+ Knowledge of data science principles and their application to security operations
+ Exposure to building or contributing to software applications, tools, or integrations - including working with REST APIs, version control systems (e.g., Git), and scripting languages such as PowerShell, Python, or Bash to automate workflows and extend platform capabilities
+ Experience with security automation and orchestration platforms
+ Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
+ Deep knowledge of Windows, macOS and Linux platforms
+ Skillful communication and effective ability to build collaborative relationships
+ Strong experience presenting technical AI content to various audiences
+ Strong experience in computer and network systems security
+ Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
+ Proactive and thorough ability to manage work and prioritize customer projects
+ Experience mentoring or leading cross-functional teams to deliver complex projects
**Bonus Points:**
+ **Endpoint Security:** Falcon platform (preferred), AV, and EDR solutions
+ **AI/ML Technologies:** Experience with machine learning models, natural language processing, anomaly detection, writing prompts
+ **Programming for AI:** Python, R, or similar languages for data analysis and model development, working with agents and/or building agents
+ **Software Deployment:** SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
+ **Development:** PowerShell, Python, Bash, Batch
+ **Technologies:** Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
+ **Compliance:** CIS Benchmarks, STIGs, PCI, HIPAA
+ **Database:** SIEM, MSSQL, Splunk, LogScale
+ **Identity:** Identity, Active Directory, Azure-AD, SSO
+ **Cloud:** AWS, Azure, and GCP
#LI- NR1
**Benefits of Working at CrowdStrike:**
+ Market leader in compensation and equity awards
+ Comprehensive physical and mental wellness programs
+ Competitive vacation and holidays for recharge
+ Paid parental and adoption leaves
+ Professional development opportunities for all employees regardless of level or role
+ Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
+ Vibrant office culture with world class amenities
+ Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance. CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed - one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.
There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about CrowdStrike: We stop breaches.

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