Release Train Engineer

Australian Financial Complaints Authority Limited; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Australian Financial Complaints Authority Limited in Sydney is seeking a seasoned Release Train Engineer to lead end-to-end delivery across multiple teams and value streams. You will drive SAFe practices, remove impediments and ensure alignment with strategic goals.

This hybrid role combines strategic oversight with hands-on delivery in a regulated environment, offering collaboration with stakeholders and partners while coaching teams to higher Lean-Agile performance.

Qualifications

• 10+ years leading complex technology delivery programs.
• Delivery through Agile and SAFe at scale.
• Strong Scrum Master experience with multi-team events.
• Experience with blended delivery models including offshore partners.
• Excellent stakeholder management at senior level.
• Familiar with Jira, Confluence and Miro.

Responsibilities

• Lead end-to-end delivery of complex, technology-enabled initiatives and value streams.
• Facilitate key Agile Release Train events including PI Planning, Scrum of Scrums, Product Owner Syncs and System Demos.
• Establish and lead SAFe delivery structures aligned with governance and risk requirements.
• Translate strategy and customer objectives into delivery plans and roadmaps.
• Coordinate delivery across business analysis, technology and design, build, testing and implementation.
• Manage dependencies, risks and impediments across teams.
• Bring together internal tech and operational teams, vendors and partners.
• Provide reporting and delivery assurance to senior stakeholders.

Skills

Agile & SAFe delivery

Scrum Master leadership

Stakeholder management

Coaching teams

Risk & impediment management

Change agent mindset

Communication

Tools

Jira

Confluence

Miro

Job description

Australian Financial Complaints Authority – Sydney CBD NSW

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

From 31 March 2027, consumers and small businesses will be able to bring eligible scam complaints to AFCA under the Scams Prevention Framework following an internal dispute resolution process.

Job Description

Lead complex technology delivery, bring teams together and turn strategy into outcomes that make a difference.

At AFCA, technology plays an important role in helping us deliver fair, independent and effective dispute resolution for Australian consumers and small businesses.

We're looking for an experienced Release Train Engineer (RTE) to lead end-to-end delivery across complex technology-enabled programs and value streams. This is a hands-on leadership role for someone who can bring structure to complexity, connect business and technology teams, and keep delivery moving in a fast-paced and regulated environment.

The role

As our Release Train Engineer, you'll take ownership of delivery across multiple teams and workstreams, ensuring initiatives stay focused on measurable customer and business outcomes.

You'll sit at the intersection of business, technology, experience design and delivery, helping teams manage dependencies, remove impediments and adopt effective Agile and SAFe practices.

Importantly, this isn't just about running ceremonies. You'll be a delivery leader and change agent who can move comfortably between strategic conversations with senior stakeholders and hands-on execution with delivery teams.

What you'll be doing

You'll:

• Lead end-to-end delivery of complex, technology-enabled initiatives and value streams.
• Facilitate key Agile Release Train events including PI Planning, Scrum of Scrums, Product Owner Syncs and System Demos.
• Establish and lead SAFe delivery structures aligned with enterprise governance and risk requirements.
• Translate organisational strategy and customer experience objectives into clear delivery plans, roadmaps and outcomes.
• Coordinate delivery across business analysis, technology and process design, build, testing and implementation.
• Manage complex dependencies, risks and impediments across multiple teams and workstreams.
• Bring together internal technology and operational teams, vendors, system integrators and other delivery partners.
• Provide clear reporting and delivery assurance to senior stakeholders and governance forums.
• Coach Scrum Masters, Product Owners, delivery teams and stakeholders in Lean-Agile and SAFe practices.
• Support teams to continuously improve how they work and deliver value.
• Act as a change agent, helping people adopt new capabilities, technology and ways of working.

Qualifications

We're looking for an experienced technology delivery leader who combines strong Agile capability with a pragmatic, outcome-focused mindset.

You'll bring:

• 10+ years' experience leading complex technology-enabled projects and programs.
• Strong experience in enterprise delivery and transformation, beyond traditional project management.
• Demonstrated experience delivering through Agile and SAFe at scale.
• Proven Scrum Master experience, including facilitating multi-team or program-level events.
• Strong hands-on delivery leadership and the ability to move between strategic oversight and execution.
• Experience working across blended delivery models involving internal teams, system integrators, outsourced or offshore partners.
• Strong risk, dependency and impediment management capability.
• Excellent stakeholder management skills, including influencing senior leaders and navigating complex stakeholder groups.
• The ability to coach and enable teams rather than simply direct them.
• Familiarity with Agile delivery tools including Jira, Confluence and Miro.
• A clear communication style and the ability to simplify complexity and build trust across business and technology teams.
• Resilience and adaptability, with the ability to remain calm and focused in high-change environments.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at *******@afca.org.au.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1 600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.