Relationship Manager - Premier Banking (Perth)

Commonwealth Bank; Perth; Hybrid; AUD 190,000 - 280,000; Full time

Benefits offered by this job

Hybrid working arrangements

Career development and training

Job summary

Commonwealth Bank is seeking a Senior Manager for Home Lending Credit Risk Automation to lead a new program improving automated home lending decisions. You will manage a high-value Premier client portfolio, build deep trusted relationships, and drive growth through innovative lending and investment solutions.

The role offers hybrid work arrangements, industry-leading training, and clear career pathways within Premier Banking and CSL.

Qualifications

• Experience in complex mortgage lending and advisory roles.
• Strong relationship-building skills and a client-focused mindset.
• Experience in a sales role with diversified product offerings and client outcomes.

Responsibilities

• In this role you will manage sophisticated Premier relationships through regular contact, follow-up and financial health checks.
• Collaborate to deliver tailored lending and financial solutions while maintaining an end-to-end service approach.

Skills

Mortgage lending experience

Sales experience

Relationship building

Client-focused

Education

Certificate IV in lending

FSRA Tier 2 accreditation

Job description

Manage a high‑value Premier client portfolio.Build deep, trusted relationships.Customer Service Lending (CSL) is the public face of CommBank, delivering a seamless banking experience for the future...

Full-time

Senior Manager - Home Lending Credit Risk Automation.Lead a newly created program improving how home lending decisions are made.Shape the future of automated credit decisioning for one of Australia...

Manage a high‑value Premier client portfolio and make a meaningful impact on their financial success

Build deep, trusted relationships with sophisticated clients who value expert guidance

Grow your career with industry‑leading training, clear pathways, and a team that champions your development

About the Business

Customer Service Lending (CSL) is the public face of CommBank, delivering a seamless banking experience for the future to more than 10 million personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

Premier Banking provides Relationship Management to High-Net-Worth customers within the Customer Service Network. Our teams consist of Relationship Managers and Associates across Australia, reporting into all states.

Premier Banking supports clients with sophisticated financial needs, typically with lending and investment balances of $1M or more. Alongside helping clients achieve financial growth, we provide superior service to help them better manage their day‑to‑day finances.

Do work that matters

In this role, you will manage these sophisticated relationships through regular contact and follow‑up, quality financial health checks, and strong market awareness.

You are someone who:

Delivers exceptional customer service by demonstrating the Bank’s service standards.

Builds positive relationships by identifying and anticipating financial needs through quality financial health checks.

Looks for opportunities to provide innovative financial solutions, including lending and investment options.

Is a proactive team player, driving client acquisition and referrals from existing portfolios such as the Branch Network and external partners.

Offers tailored suggestions to meet the specific goals and growth aspirations of high net worth clients.

Resolves client needs personally, maintaining an end‑to‑end service approach for the entire portfolio.

Collaborates actively, referring customers to specialists for financial planning, investment, risk insurance, commercial business, and complex investment needs.

Maintains regular contact with customers to strengthen relationships and identify portfolio growth opportunities.

We’re interested in hearing from people who have:

Demonstrable experience in complex mortgage lending.

Experience in a sales role with diversified product and service offerings.

Strong relationship-building skills and a commitment to client success.

The ability to thrive in a fast‑paced environment.

Certificate IV accreditation in lending or similar (preferred).

FSRA Tier 2 accreditation, including Deposit Products and General Insurance (preferred).

As a Relationship Manager at CommBank, your opportunities are endless. We’re investing in our people to provide clear career pathways, more development opportunities, and best‑in‑market training. We also support flexible and hybrid working arrangements to help you balance work and life.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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