Relationship Manager

at; City Of Canning; On-site; AUD 80,000 - 100,000; Full time

Job summary

A national recruitment agency is seeking an experienced Relationship Manager for a phone-based customer relationship role in Canning Vale. The position entails managing a portfolio of business accounts across Western Australia, providing exceptional service and maintaining strong client relationships. The ideal candidate will have sales experience, a confident phone manner, and full working rights in Australia. This full-time role offers $40 per hour plus superannuation.

Benefits

Consistent weekday work

Superannuation

Stability within a national organization

Qualifications

• Full working rights in Australia.
• Experience in industrial or trade-related sales is highly regarded.
• Reliability to work onsite full-time.

Responsibilities

• Manage daily inbound and outbound customer calls.
• Prepare quotations and process orders.
• Identify opportunities to retain and grow customer spend.
• Maintain CRM records.
• Collaborate with the Area Manager and field sales team.
• Provide professional and solution-focused service.

Skills

Sales experience in a call-centre or retail environment

Confident, articulate phone manner

Relationship-building skills

Excellent time management

Competence with Microsoft Office

Proactive and organised approach

Tools

CRM platforms

Job description

$40 per hour casual rate | Full-time hours | Monday to Friday, 8:30am-4:30pm

At Zoom Recruitment, we partner with leading national organisations to connect skilled people with quality opportunities through trusted clients across Australia.

We are currently seeking an experienced Relationship Manager to join a well-established industrial supplier based in Canning Vale. This is a phone-based, customer relationship role responsible for managing a large portfolio of small to mid-value business accounts across Western Australia. The ideal candidate will be a confident communicator with a background in sales, customer service, or call‑centre operations - someone who thrives on building relationships and delivering exceptional service.

About the role

Working as part of a supportive, high‑performing branch team, you'll manage an extensive list of accounts (typically under $15k in value) and act as the key point of contact for pricing, orders, and customer queries.

Your responsibilities will include:

• Managing daily inbound and outbound customer calls, maintaining strong client relationships
• Preparing quotations, processing orders, and providing accurate pricing support
• Proactively identifying opportunities to retain and grow customer spend
• Maintaining CRM records and ensuring accurate account documentation
• Collaborating with the Area Manager and field sales team to support overall account performance
• Providing professional, solution‑focused service in every interaction

What you'll bring

• Salex experience inside a call‑centre or retail environment
• Confident, articulate phone manner with strong relationship‑building skills
• Excellent time management and attention to detail across multiple accounts
• Competence with Microsoft Office and CRM platforms
• A proactive and organised approach to sales follow‑up and customer retention
• Full working rights in Australia and reliability to work onsite full‑time hours
• Experience within industrial, technical, or trade‑related sales will be highly regarded, but not essential.

This is a casual position offering full‑time hours, Monday to Friday. The successful candidate will earn $40 per hour plus superannuation and enjoy the stability of consistent weekday work within a well‑structured national organisation.

Applicants MUST have full working rights in Australia, as this role will be working fulltime hours on an ongoing basis (NOT negotiable).

Please note: This role is critical to ensuring strong on‑the‑ground performance and supporting operational outcomes directly at site. It involves regular in‑person liaison with various managers and employees and, as a result, this is an on‑site only position. Applicants seeking work from home or remote flexibility options need not apply.

If you're a motivated relationship‑builder who enjoys phone‑based customer interaction and takes pride in professional communication, we'd love to hear from you.

If you are interested in this opportunity, please submit an up‑to‑date resume in Microsoft word format by hitting 'Apply Now'. As part of our application process, you will be invited to chat with Nate around some screening questions for this role.