Relationship Banker - Maryland North Market

Bank Of America; Melbourne; On-site; AUD 49,000 - 52,000; Full time

Job summary

Bank of America in Melbourne is seeking a Customer Service Associate to engage clients in the lobby and guide them to self-service banking options, including ATM, online, and mobile banking. You will accurately process cash transactions and build trust by understanding clients' financial goals.

You will foster relationships, follow bank procedures, handle cash responsibilities, and participate in ongoing learning to improve the client experience across services and platforms.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic.
• Collaborates effectively to build relationships and deliver for clients.
• Passion and drive to improve clients’ financial lives and outcomes.
• Confident in identifying solutions for new and existing clients.
• Clear, confident communication with diverse clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on basic banking transactions via self-service tools.
• Strong critical thinking and problem-solving to meet client needs.
• Follows established processes and regulatory guidelines.
• Efficient time and capacity management.
• Focus on client outcomes while serving best interests.
• Weekend and/or extended hours may be required.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank, complying with laws and regulations.
• Grows knowledge and network by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Self-starter

Relationship builder

Client-focused

Effective communicator

Adaptable

Learns new tech

Educates on self-service

Problem solving

Time management

Result oriented

Weekend hours

Education

High School Diploma

Bachelor’s Degree or related

Job description

Description

:
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requiremen t

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - MD - Aberdeen - 122 W Bel Air Ave - Aberdeen Main (MD4534), US - MD - Baltimore - 7601 Harford Rd - Parkville BC (MD4518), US - MD - Parkville - 1952 E Joppa Rd - PERRING PARKWAY BC (MD4947)

Pay and benefits information

• Pay range$25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.
• Predictable payThis role is compensated with a base salary and is not incentive eligible.
• BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.