Registered Nurse - Care Navigation Care Coordination Team - Perm FT/PT

NSW Health; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging

Annual leave with 17.5% leave loading

One extra day off each month

Hybrid work options

Maternity/Parental leave

Gym membership discount

Staff wellbeing support

Job summary

NSW Health is seeking an experienced Registered Nurse to join the Care Navigation Care Coordination Team on a permanent basis, with potential full-time or part-time hours.

The role focuses on managing patients with chronic and complex health needs, delivering comprehensive assessments, care planning, and education, while coordinating across providers and embracing telehealth to ensure timely, person-centred care.

Qualifications

• Current Authority to practice as a Registered Nurse with the Australian Health Practitioners Regulation Agency.
• Describe a time when you managed a patient with complex health and psychosocial needs, how you assessed, coordinated care and engaged the patient in the plan.
• Describe a remote telehealth assessment and management of a patient with complex or changing health needs, how you prioritised care and referrals.
• Do you have a NSW C class (including P1/P2) driver’s license or obtain one within three months of appointment.

Responsibilities

• Assess, plan and coordinate care for patients with chronic and complex health needs.
• Provide patient education and support to navigate the health system.
• Build and maintain effective relationships with patients, carers, GPs and multidisciplinary teams.
• Demonstrate clinical judgement, prioritisation and time management in a fast-paced telehealth environment.
• Work independently and as part of the care team to ensure continuity and quality of care.

Job description

Registered Nurse - Care Navigation Care Coordination Team - Perm FT/PT

The ideal candidate will be an experienced Registered Nurse with a strong background in managing patients with chronic and complex health needs, coupled with a demonstrated ability to undertake comprehensive assessment, care planning, care coordination and patient education. They will possess excellent communication and interpersonal skills, enabling them to build effective relationships with patients, carers, general practitioners and multidisciplinary teams. Success in the role requires strong clinical judgement, effective prioritisation and time management skills, a proactive problem-solving approach, and the ability to work both independently and collaboratively within a fast-paced environment. The successful candidate will be committed to person-centred care, continuity of care and supporting patients to navigate the health system, while demonstrating professionalism, adaptability and a commitment to quality, safety and continuous improvement.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Current Authority to practice as a Registered Nurse with the Australian Health Practitioners Regulation Agency.

Describe a time when you were managing a patient with complex health and psychosocial needs. How did you assess their needs, coordinate care across multiple providers, and ensure the patient remained engaged in their care plan? What was the outcome?

This role operates within a telehealth model where clinical decisions are often made without face-to-face contact. Describe a time when you assessed and managed a patient remotely who had complex or changing health needs. How did you prioritise their care, identify any risks or deterioration, and coordinate appropriate referrals or escalation to ensure a safe and timely outcome?

Do you have a current Australian C-Class driver's license (including P1 or P2)? if you hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

Diversity, Culture & Inclusion

• We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact
• **********@health.nsw.gov.au
• We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

Aboriginal Workforce

More Than Just a Job – Why Work With Us?

12% superannuation

Salary packaging and novated leasing via

Annual leave with 17.5% leave loading (for full-time and part-time staff)

One extra day off each month for full-time employees

Work-Life Balance

Flexible work options, including hybrid and varied hours (depending on the role)

Paid maternity and parental leave

Generous leave options like long service and carers leave

Grow Your Career

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe

• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.