Regional Performance & Training Specialist

Sureway Employment and Training; Australia; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A leading employment services organisation in Australia is seeking a Regional Performance and Operational Specialist to enhance service delivery across multiple sites. This role involves supporting Area Managers, mentoring teams, ensuring compliance, and driving performance metrics. Ideal candidates will possess at least a VET Diploma level qualification and a minimum of 2 years in employment services. The position offers a performance bonus, birthday leave, and ongoing development opportunities.

Benefits

Performance bonus scheme

Birthday leave

Additional leave after 3 years

Ongoing learning and development programs

Recognition awards program

Qualifications

• Minimum 2 years of experience in employment services in a frontline or leadership role.
• Current driver’s licence and reliable transport for travel between sites.
• Demonstrated history of achieving performance outcomes.

Responsibilities

• Support Area Managers in identifying regional performance gaps.
• Upskill and mentor teams to promote best practices.
• Review compliance obligations and assist in internal auditing.
• Drive achievement of performance metrics.
• Support onboarding of new team members.
• Collaborate on data analysis and performance strategies.
• Promote continuous improvement and operational excellence.
• Maintain knowledge of programme requirements and procedures.

Skills

Performance-driven mindset

Leadership and mentoring

Operational awareness of compliance standards

Analytical skills

Excellent communication and relationship-building skills

Organizational and adaptability skills

Education

VET Diploma / Advanced Diploma / Associate Degree or equivalent experience

Job description

A leading employment services organisation in Australia is seeking a Regional Performance and Operational Specialist to enhance service delivery across multiple sites. This role involves supporting Area Managers, mentoring teams, ensuring compliance, and driving performance metrics. Ideal candidates will possess at least a VET Diploma level qualification and a minimum of 2 years in employment services. The position offers a performance bonus, birthday leave, and ongoing development opportunities.