Regional Manager, Client Service Delivery

Queensland Government; Rockhampton Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

A government agency in Rockhampton is seeking a full-time Manager (Client Service Delivery) to lead and manage client service operations. You will oversee Customer Service Centres, manage budgets and resources, and collaborate with stakeholders to ensure effective service delivery. Strong leadership and strategic planning skills are essential. This role offers a competitive salary and the opportunity to make a significant impact on community-focused outcomes.

Qualifications

• Experience in managing client service delivery in a government or similar environment.
• Strong leadership and team management skills are essential.
• Ability to develop and implement strategic plans.

Responsibilities

• Oversee operations of Customer Service Centres and QGAP's.
• Manage objectives, budgets, and resources effectively.
• Develop and maintain relationships with stakeholders.

Skills

Leadership

Strategic planning

Budget management

Stakeholder engagement

Compliance management

Job description

A government agency in Rockhampton is seeking a full-time Manager (Client Service Delivery) to lead and manage client service operations. You will oversee Customer Service Centres, manage budgets and resources, and collaborate with stakeholders to ensure effective service delivery. Strong leadership and strategic planning skills are essential. This role offers a competitive salary and the opportunity to make a significant impact on community-focused outcomes.