Regional Luxury Retail Leader - ANZ Performance and Expansion

CullenUS; Kew; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Staff discounts on jewellery

20% off for friends and family

Extra paid leave for charity

Baptist World Aid sponsorship for each

Job summary

Cullen Jewellery is seeking an experienced retail leader to drive performance across ANZ showrooms from our Kew office. You will lead professional teams, align regional initiatives with Cullen's global strategy, and ensure exceptional client experiences while maintaining premium service standards.

You will partner with cross-functional teams to support expansion and create a consistently superior showroom experience aligned with Cullen's values.

Qualifications

• Experience in multi-site retail leadership, sales, or operations (luxury/jewellery preferred).
• Proven ability to lead high-performing retail teams across locations.
• Strong retail operations knowledge, client-experience standards, and KPI management.

Responsibilities

• Lead retail performance across ANZ region and all showrooms.
• Support execution of Cullen's global retail strategy locally while maintaining brand consistency.
• Monitor regional sales trends, client feedback, and operational insights for growth.
• Establish accountability through regular performance reviews, coaching, and KPI management.
• Ensure showrooms deliver high-quality consultations, strong conversions, and elevated aftersales.

Job description

Cullen Jewellery is seeking an experienced retail leader to drive performance across ANZ showrooms from our Kew office. You will lead professional teams, align regional initiatives with Cullen's global strategy, and ensure exceptional client experiences while maintaining premium service standards.

You will partner with cross-functional teams to support expansion and create a consistently superior showroom experience aligned with Cullen's values.