Reddy Express Horsham - Customer Service Representative

Reddy Express; Horsham; On-site; AUD 45,000 - 55,000; Full time

Job summary

Reddy Express Horsham is seeking a Customer Service Representative to deliver outstanding service, keep the store clean and well-stocked, and create a welcoming experience for guests in a fast-paced environment.

You should be comfortable working alone or with others, able to stand for long periods, and willing to work flexible hours including late nights, early mornings, and weekends. Prior experience in retail is valued; Australian work rights are required.

Qualifications

• Provide outstanding customer service.
• Work well alone and in a team.
• Able to stand for long periods and lift moderately to heavily.
• Flexible availability including late nights, early mornings and weekends.

Responsibilities

• Deliver great customer experiences and keep the store welcoming, clean and stocked.
• Multitask effectively in a fast-paced retail environment.
• Support promotions and product learnings as needed.

Skills

Customer service

Teamwork

Physical stamina

Flexible hours

Job description

Reddy Express Horsham - Customer Service Representative

Reddy Express Horsham, 170-172 Baillie St (Cnr David St & Dimboola Rd), Horsham, Victoria, Australia

Posted Thursday 13 August 2026 at 2:30 pm

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As aCustomer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.

Reddy Express Horsham, 170-172 Baillie St (Cnr David St & Dimboola Rd), Horsham, Victoria, Australia