Reddy Express Carrum Downs - Customer Service Representative

Otr; Melbourne; On-site; AUD 45,000 - 52,000; Full time

Job summary

Reddy Express, part of the OTR Group, is hiring a Customer Service Representative in Melbourne. You will focus on delivering great customer experiences, helping guests find products, and ensuring the store is welcoming and well presented.

This fast-paced role requires multitasking, the ability to work alone or with a team, standing for long periods, and flexibility to cover late nights, early mornings and weekends. Australian working rights and a current police clearance are required.

Qualifications

• Provide outstanding customer service to guests.
• Able to work both independently and as part of a team.
• Comfortable standing for long periods and performing moderate lifting.

Responsibilities

• Provide great customer experiences and assist Guests, ensuring a welcoming store environment.
• Keep store clean, stocked and inviting; multitask in a fast-paced setting.

Skills

Customer service excellence

Teamwork & independence

Time management & multitasking

Flexible hours (evenings/weekends)

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.