Recruitment Support Officer

relatbl; Canberra; On-site; AUD 80,000 - 100,000; Full time

Job summary

A Canberra-based recruitment company is seeking a Customer Service and Administration role. This position involves managing customer interactions, supporting recruitment processes, and developing social media content. Ideal candidates will have at least 12 months of administrative experience and a passion for social media and marketing. The company offers training, career progression, and a supportive team environment.

Benefits

Industry leading training and professional development

Career progression opportunities

Attractive remuneration package

Supportive team

EAP program and mental health officer

Social events

9-day fortnight for permanent full-time employees

Qualifications

• At least 12 months of experience in administration.
• Interest in social media and/or marketing.
• Experience within the government sector is highly desirable.

Responsibilities

• Answering and directing incoming calls while providing exceptional customer service.
• Managing databases and performing administrative tasks.
• Assisting with government recruitment processes.
• Supporting the company’s social media presence.

Skills

Customer service

Administrative skills

Social media

Graphic design

Marketing

Job description

About the company

RELATBL is a Canberra-based recruitment and labour-hire company that has achieved fantastic growth since its inception six years ago. We pride ourselves on our stellar reputation, and we recognise that hiring great people is the key to our success. In response to our expansion, we are looking to add to our close-knit, high-performing team.

About the role

This role offers plenty of variety and the opportunity to develop new skills. Alongside customer service and administrative duties, we’re looking for someone who is eager to learn about government recruitment processes and support a team of Recruitment Consultants with a range of activities.

We’re also keen to find someone with an interest or experience in social media, graphic design, or marketing, who can assist in developing engaging content for our online platforms.

Duties

• Answering and directing incoming calls while providing exceptional customer service
• Managing databases and performing administrative tasks
• Assisting with government recruitment processes, including scheduling interviews, collating candidate data, and reference checking
• Supporting the company’s social media presence, including creating graphics for job advertisements and contributing to content development

Our ideal candidate

You’ll have at least 12 months of experience in administration, and an interest in social media and / or marketing. Experience within the government sector and / or an understanding of the APS is highly desirable.

We value individuals who are :

• Empathetic and approachable : Able to build strong relationships with clients and candidates
• Detail-oriented : Accuracy is crucial, especially when managing databases
• Adaptable : Willing to learn new skills, particularly in administrative and recruitment processes
• Strong communicators : Clear and effective communication is key, both in writing and verbally
• Team players : Able to contribute to a positive and collaborative work environment
• Creative and digitally savvy : Comfortable using design tools or social media platforms to help build our brand presence

Culture and benefits

In return for your hard work and dedication, we can provide :

• Industry leading training and professional development
• Career progression opportunities
• Attractive remuneration package
• A genuinely supportive and friendly team
• EAP program and mental health officer
• Plenty of social events
• 9-day fortnight for permanent full-time employees (after successful completion of probation)

How to apply

If you are passionate about customer service / administration and looking to grow your career in a dynamic and supportive environment, we would love to hear from you!

Please submit your CV and tailored cover letter, or email Deedee () for a confidential discussion. Applications for this position close on Monday 27 October 2025.

Please note: only candidates who have submitted a tailored cover letter will be considered for this role.