Recovery Pathways Specialist

MAYDAY Recruitment Group; New South Wales; Hybrid; AUD 100,000 - 115,000; Full time

Job summary

A leading Workers Compensation firm in Australia seeks a Recovery Pathways Specialist to support individuals in psychological injury claims. This full-time role requires mediation experience and communication skills to facilitate workplace conflict resolution and support recovery. The ideal candidate will collaborate with stakeholders and provide early intervention plans. The position offers a competitive salary, flexible working conditions, and a supportive team culture.

Benefits

Flexible WFH options

Wellness program

Discounted health insurance

Gym membership discounts

Learning and development support

Annual recognition rewards

Qualifications

• Experience in mediation or conflict resolution.
• Ability to identify and resolve issues from diverse information sources.
• Full driver's license and access to a vehicle.

Responsibilities

• Resolve workplace conflicts related to psychological injury claims.
• Facilitate access to treatment and services for recovery.
• Develop and implement early intervention plans.
• Collaborate with Case Managers and stakeholders for claims management.

Skills

Mediation Skills

Interpersonal Communication

Conflict Resolution

Job description

Join a Leading Workers Compensation and Personal Injury Claims Management Company as a Recovery Pathways Specialist!

Are you ready to make a meaningful impact while advancing your career? Our client, a well-established leader in the Workers Compensation and Personal Injury Claims Management industry, is looking for a Recovery Pathways Specialist to join their growing team.

Do you have strong mediation experience and looking to make a move into a new career?

As a Recovery Pathways Specialist, you'll play a crucial role in supporting workers and employers involved in psychological injury claims caused by workplace conflict.

This role focuses on early intervention, mediation, and collaboration with a variety of stakeholders to facilitate a safe and timely return to work. You'll work directly with workers, employers, treatment providers, and primary case managers for up to 14 weeks, ensuring the highest level of support throughout the recovery process.

What’s in it for you?

• Full-time 12 month contract role
• $100,000.00 - $115,000.00 + super (depending on experience)
• Lovely offices located in Parramatta or Sydney CBD
• Flexible with WFH two days per week once fully trained
• Opportunity to work alongside a fantastic leaders and supportive team members
• Corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success
• Quarterly Reward and Recognition Awards
• A meaningful role where your work directly supports individuals on their recovery journey

The role

• Use your mediation and communication skills to resolve workplace conflicts that have resulted in psychological injury claims
• Facilitate early access to treatment and services to support a worker’s recovery and return to work
• Collaboratively develop and implement early intervention plans to achieve desired outcomes
• Work closely with Case Managers, Technical and Injury Management Specialists, and Team Leaders to provide comprehensive claims management support
• Engage with internal and external stakeholders through video calls, phone, and face‑to‑face interactions

The ideal candidate

• Previous experience or qualifications in mediation, facilitated workplace discussions, or conflict resolution
• Strong ability to identify and resolve issues by evaluating information from diverse sources
• Must have a full drivers licence and access to their own vehicle
• Excellent interpersonal and communication skills, both written and verbal
• Proven ability to build productive relationships with stakeholders to meet their needs

If this sounds like the next step in your career, apply today.

Reference number : 13149

Profession : InsuranceWorkers' Compensation

Company : MAYDAY Recruitment

Date posted : 13th Nov, 2025