Receptionist | Mackay (E)

Bupa; Mackay Regional; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider in Mackay is seeking an experienced medical receptionist to join their new practice support team. The role involves being the first point of contact for patients, managing registrations and bookings, and supporting clinic operations. Ideal candidates will have previous experience in medical reception or practice support, confidence in high-volume environments, and strong communication skills. This position offers competitive rates and opportunities for career growth within the organization.

Benefits

Competitive hourly rates

Health insurance discounts

Structured onboarding

Career growth opportunities

Qualifications

• Previous experience in medical reception or practice support.
• Strong customer service skills and calm approach.
• Willingness to learn clinical software systems.

Responsibilities

• Be the first point of contact for patients.
• Manage patient registrations and enquiries.
• Support smooth clinic operations in a fast-paced environment.

Skills

Communication skills

Customer service

Ability to juggle priorities

Confidence in high-volume environments

Tools

Clinical software systems

Job description

Exciting growth is underway at Bupa Medical , and we’re building a new practice support team in Mackay.

We’re looking for experienced medical receptionists / practice support staff who thrive in fast-paced healthcare environments and love being the calm, welcoming face for patients when it matters most.

This is a unique opportunity to be part of a new service from day one, supporting clinicians and patients in an urgent care setting.

About the role

• Be the first point of contact for patients, both in person and over the phone
• Manage patient registrations, bookings and enquiries
• Support smooth clinic operations in a busy, fast-paced environment
• Work closely with clinical teams to deliver a positive patient experience
• Assist with administrative tasks to keep the practice running efficiently

About you

• Previous experience in medical reception, practice support or healthcare administration
• Confidence working in high-volume, time-sensitive environments
• Strong communication and customer service skills
• A calm, organised approach and ability to juggle competing priorities
• Experience with clinical software systems (or willingness to learn)

What we offer

• Competitive hourly rates
• Access to Bupa employee benefits, including health insurance discounts
• Supportive team culture and structured onboarding
• Opportunities to grow your career within Bupa Medical

If you’re a people-focused professional who enjoys making a real difference at the front line of care, we’d love to hear from you.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.