Receptionist

Lensfield Medical Practice; Town Of Cambridge; On-site; AUD 40,000 - 51,000; Full time

Job summary

A healthcare provider in Town Of Cambridge is looking for a Receptionist to manage welcoming duties, oversee clinic flow, and support the team. Ideal candidates should have experience in customer service, particularly in a healthcare setting, and possess the required qualifications in English and Maths. This role promises to be rewarding, interacting with patients and providing essential support to the medical team.

Qualifications

• Experience of working with the general public.
• Experience in a GP practice or NHS setting.
• Experience dealing with vulnerable people.

Responsibilities

• Welcome patients and visitors with professionalism.
• Manage the flow of clinics and provide admin support.
• Act as the central contact point for patients.

Skills

Customer service skills

Communication skills

Ability to work with vulnerable populations

Education

GCSE grade A to C in English and Maths

Job description

This new role will cover all main reception duties acting as the welcoming face of the GP practice. Working with people including the frail / elderly and those with long term conditions as well as supporting the teams within the practice.

Please note there is no on site parking for this role.

Main duties of the job

Welcome patients and visitors to the practice providing a professional and efficient service. Overseeing the flow of clinics and communicating effectively with patients and internal staff. Providing admin support to the Patient Services Team.

About us

Located in central Cambridge Lensfield Medical Practice is a friendly and welcoming surgery looking after around 15000 patients.

We have a multi-disciplinary team comprising of GP's, Nurses, HCA's GP Registrars, Pharmacy Team, Advanced Nurse Practitioners and Paramedic.

Our clinical teams are supported by our Patient Services Team and Administrators.

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

• Experience of working with the general public
• Experience of working in the NHS or a GP practice
• Experience of working with dealing with vulnerable people

Qualifications

• GCSE grade A to C (or equivalent) in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.