Receptionist

Royal Automobile Club of WA; City Of Joondalup; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Training and development

Inclusive team environment

Career growth opportunities

Flexible recruitment process

Job summary

The Royal Automobile Club of WA is hiring a friendly, professional Receptionist to join the Joondalup Contact Centre. You will greet members, answer calls, identify needs and connect them with the right RAC team to deliver exceptional first impressions.

This flexible role runs Monday to Friday 7:00am–8:30pm with rotating Saturdays 8:30am–5:00pm. A supportive team, ongoing training and career growth await in a renowned WA organisation.

Qualifications

• Previous customer service experience, ideally in a phone-based or contact centre environment.
• Strong communication and active listening skills.
• A friendly, professional and confident telephone manner.
• The ability to follow processes and call scripting while delivering personalised service.
• Sound problem-solving skills and attention to detail.
• Reliability, flexibility and a positive team-focused approach.
• Confidence using computer systems and completing administrative tasks accurately.

Responsibilities

• As a Receptionist, answer incoming member calls in a welcoming, professional and efficient manner.
• Identify member needs and direct calls to the most appropriate RAC department.
• Build rapport and create positive experiences for members from their first interaction.
• Escalate member feedback and complaints through the appropriate channels.
• Support service targets by managing calls efficiently and assist with queue-busting activities when required.
• Complete data entry and general administrative tasks accurately and in a timely manner.

Skills

Customer service

Phone-based service

Communication skills

Active listening

Reliability and flexibility

Team player

Confidence with computer systems

Tools

CRM systems

Data entry

Job description

We're looking for friendly, professional and customer-focused individuals to join our Reception contact centre team in our Joondalup Contact Centre.As a Receptionist, you'll play a key role in creating positive first impressions by answering incoming member calls, understanding their needs and connecting them with the right RAC team. Every interaction is an opportunity to deliver exceptional service and help our members get the support they need.This position works on a flexible roster between Monday to Friday, 7:00am – 8:30pm, with rotational Saturdays between 8:30am – 5:00pm.What you'll be doingAnswer incoming member calls in a welcoming, professional and efficient manner.Accurately identify member needs and direct calls to the most appropriate RAC department.Build rapport and create positive experiences for members from their very first interaction.Identify, acknowledge and escalate member feedback and complaints through the appropriate channels.Support service level targets by managing calls efficiently and assisting with queue-busting activities when required.Complete data entry and general administrative tasks accurately and in a timely manner.What you'll bringPrevious customer service experience, ideally in a phone-based or contact centre environment.Strong communication and active listening skills.A friendly, professional and confident telephone manner.The ability to follow processes and call scripting while delivering personalised service.Sound problem-solving skills and attention to detail.Reliability, flexibility and a positive team-focused approach.Confidence using computer systems and completing administrative tasks accurately.Why join RAC?With over 1.3 million members, RAC is one of Western Australia's most trusted organisations. We're committed to creating a workplace where people feel valued, supported and empowered to make a difference.At RAC, you'll enjoy:Ongoing training and development opportunities.A supportive and inclusive team environment.Opportunities to grow your career within a well-known WA organisation.The chance to make a positive impact on our members every day.At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures and identities, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community and people of all ages.RAC is committed to providing a flexible and accessible recruitment process. If you require adjustments or support throughout the application process, please contact us at [e-mail] .Apply today and help create exceptional member experiences from the very first call.#BetterJourneysRAC