Reception Team Leader

Salisbury NHS Foundation Trust; City of Salisbury; On-site; AUD 55,000 - 61,000; Full time

Job summary

A prominent healthcare organization in City of Salisbury is seeking a dedicated Reception Team Leader to oversee the reception team, ensuring friendly and efficient patient care. Ideal candidates will have experience in staff management and excellent communication skills, along with a commitment to the organization's vision and values. The role offers a salary ranging from £27,485 to £30,162 annually, depending on experience.

Benefits

NHS discounts

Minimum of 35 days paid holiday

Generous pension scheme

Qualifications

• Experience of staff and office management as a Team Leader or Supervisor.
• Ability to deal with sensitive issues with staff, patients, and their relatives.
• Knowledge of NHS administrative procedures.

Responsibilities

• Overseeing the daily operations of the reception and notes preparation areas.
• Motivating and inspiring the Reception Team to achieve their goals.
• Supporting frontline staff by covering reception desks as needed.

Skills

Staff management

Excellent communication

Problem-solving

Education

GCSE English Language and Math Grade C or above

Level 3 Apprenticeship in Team Leadership

ECDL or equivalent computer literacy

Tools

Microsoft Office

Job description

We are seeking a dedicated and enthusiastic Reception Team Leader to join our team. If you have a passion for providing exceptional patient care and leading a team towards excellence, we want to hear from you!

About the Role:

As the Reception Team Leader, you will lead a team of receptionists and supervisors, ensuring they deliver friendly and efficient care to our patients throughout their hospital experience. We are looking for an individual to build and develop the team as part of their leadership. This role requires a commitment to our Trust's Vision and Values, along with a deep understanding of managing diverse teams.

Main duties of the job

• Overseeing the daily operations of the reception and notes preparation areas.
• Motivating and inspiring the Reception Team to achieve their goals and excel in their roles.
• Managing annual leave, sickness absences, and performance in line with Trust policies.
• Supporting frontline staff by covering reception desks as needed.
• Leading and coordinating the smooth and efficient running of services.
• Collaborating with Consultants, Lead Clinicians, junior medical staff, and other professionals.
• Independently prioritising and managing your workload to meet departmental needs.
• Maintaining effective communication and harmonious relationships with all staff.
• Ensuring compliance with mandatory training requirements

Please see attached job description and person specification for full details of roles and responsibilities

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Job responsibilities

Please see attached job description and person specification for full details of roles and responsibilities

Person Specification

Education, Qualifications & Training

• Educated to GCSE Level, English Language and Math Grade C or above, or equivalent
• Level 3 Apprenticeship in Team Leadership or equivalent knowledge and experience.
• Level 3 Apprenticeship in Business & Administration or equivalent knowledge and experience.
• ECDL or equivalent computer literacy, with experience in using Microsoft office.

Knowledge & Skills

• Experience of staff and office management as a Team Leader or Supervisor.
• Excellent communication and relationship building skills, both verbal and non-verbal.
• Ability to deal with sensitive issues with staff, patients, and their relatives.
• Ability to use and work on your own initiative, using your own judgement to find solutions using analytical and problem-solving skills.
• Knowledge of healthcare processes and policies.
• Knowledge of NHS administrative procedures.

Experience

• Experience of working in an admin management post of a minimum of 2 years.
• Experience in aspects of staff management including leading and required Human Resource procedures with individuals.
• Experience of working in a busy office environment in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearper annum pro rata if part time