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Northamptonshire Mind; Shire Of Northampton; On-site; AUD 60,000 - 79,000; Full time

Benefits offered by this job

31 days leave per year

Induction and supervision

Job summary

Northamptonshire Mind is seeking a Mental Health Navigator to work with the NHFT partnership across county services. The role involves rotating shifts between the Integrated Response Hub and CMHT bases, providing telephone triage and directing callers to NHS, 3rd sector, or community services.

Responsibilities include delivering motivational interviewing-based interventions, recording detailed notes, and supporting patients to access appropriate services, face-to-face or via Teams/Zoom as

Qualifications

• Positive attitude towards people with mental health issues.
• 2+ years in roles supporting vulnerable adults is preferred.
• Experience creating and managing wellbeing plans is desirable.
• Ability to work within professional boundaries and maintain confidentiality.

Responsibilities

• Provide telephone-based assessments and link callers to NHS, 3rd sector or community services.
• Deliver structured interventions using motivational interviewing techniques.
• Promote and update local mental health services and resources.
• Maintain accurate notes on a computer system.
• Rotate between Integrated Response Hub and CMHT bases biweekly.
• Support CMHT with patient access and signposting to services.

Skills

Organisation & scheduling

Resilience

1:1 support

Wellbeing plans

Professional boundaries

Driving licence

Positive attitude to mental health

Job description

The position of Mental Health Navigator will be working in partnership with the National Health Foundation Trust (NHFT) to deliver

a county wide service.

The role operates on a rotating shift basis 7 days per week from 8am to 8pm, whilst working in the Integrated Response Hub (IRH).

You will be required to deliver the service through initial telephone-based triage directing callers to relevant NHS, 3rd sector or other community service.

The role also supports the Community Mental Health Team (CMHT) operating Monday to Friday 9am-5pm at the CMHT bases throughout the County. You will be required to deliver the service either face to face, via Team/Zoom or over the telephone.

You will rotate between the Integrated Response Hub & the CMHT base on a 2 weekly basis.

This vacancy is for a full-time position(37hours),however part-timeapplicationswill also be considered; please state your preferences clearly on your application.

Key Duties Include

Integrated Response Hub

• Provide telephone-based assessments to understand what support is required for the individual and facilitate links with specialist services, both in the community and with the National Health Service.
• Support individuals through providing structured interventions to support behavioural change using motivational interviewing communication style.
• Promote local mental health services and activities, both statutory and non-statutory.
• Develop, update, and contribute to a resource library.
• To contribute positively to working relationships within the team, managers and other organisations.
• Working collaboratively with the National Health Foundation Trust, Emergency Services, and 3rd Sector services.
• Recording accurate detailed notes on a computer system.

Community Mental Health Teams

• Support individuals through providing structured interventions to support behavioural change using motivational interviewing communication style.
• Offer low level emotional support. This can be via telephone, Teams/Zoom or face to face.
• Following assessment navigate patients to other 3rd sector services, training courses & other community resources that will benefit the patient.
• Assist patients to access the services identified.
• Work with patients to build confidence to attend services identified.
• Review whether identified services are working for the patient.
• Under supervision of NHFT staff see patients on a short term basis (3-4 times over a period of time) to offer support & guidance.
• Work with the NHFT to support them with their caseloads.
• Work with NHFT on a piece of work identified for the patient that the Navigator can lead on.
• Participate in any other work identified by the NHFT Practitioner that is deemed suitable for a Navigator
• Ensure all meetings/interventions with patients is recorded on Systm1.
• Report any concerns directly to an NHFT Practitioner.
• Attend any meeting identified for the Navigator to attend.

All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will;

• Show passion for what Northamptonshire Mind does and the changes we are making for people with mental health issues
• Work collaboratively across teams, services, locations, and organisations.
• Be willing to grow & develop the service
• Stand up for what they believe is best and trust in themselves and each other.
• Be open to others, ourselves and show a commitment to learning.
• Communicate effectively, ensuring their messages are understood and that they strive to understand others.
• Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity, building on people’s skills and talents to enhance our work.
• Take responsibility for their decisions.
• Always maintain an appropriate level of confidentiality
• Strong commitment to empowering mental health service users and their recovery

Experience and Skills:

• Essential (E) , Preferred (P)
• To have a positive attitude towards people with mental health issues (E)
• Demonstrate organisation and scheduling skills effective planning, to be creative and solutions focused. (P)
• Resilience and ability to deal with challenging situations.(E)
• Previous experience of working with vulnerable adults in a 1:1 setting and person-centred way.(P)
• Experience of creating and managing personal improvement/wellbeing plans for service users. (P)
• Ability to work within professional boundaries.(E)
• Full Driving Licence (E)

What we offer you:

• Full and part time roles available, flexible working and job share opportunities.
• 31 days leave per year including public holidays, rising to 33 days after 5 years’ service, pro rata for part time employees.
• Comprehensive service-specific induction and ongoing regular supervision, on the job training both internal and external, and development.

This role description is not an exhaustive list of duties and responsibilities but indicates the key responsibilities for the role.

PLEASE NOTE:

The closing date for this vacancy is 12:00 on Monday 14th September 2026.

Interviews will take place on Friday 18th September 2026.