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Ministry of Justice; Ipswich City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

PPE provided

Job summary

Ministry of Justice through HM Courts & Tribunals Service is seeking a Bailiff to work on the front line, visiting homes and businesses and resolving matters with empathy. You will travel within the region and undertake training on Court Management systems, with mentoring from an experienced staff member.

The role requires strong communication, the ability to handle emotionally charged situations, and the use of your own car (lease option after probation, UK driving licence required).

Qualifications

• Customer service skills required to support people in challenging situations.
• Excellent communication skills and ability to lead in emotionally charged situations.
• Familiarity with IT and willingness to learn court management systems.

Responsibilities

• Visit people in their homes and businesses.
• Explain reasons for visits and available options to resolve matters.
• Demonstrate empathy and remain non-judgmental while carrying out duties.
• Receive training on court management systems and mentoring in the field.

Skills

Customer service

Excellent communicator

IT literacy

Driving licence

Tools

Court Management systems

Job description

Location: Ipswich County Court, 8 Arcade Street, Ipswich, IP1 1EJ.

Proud to Serve. Proud to keep justice going.

As a Bailiff you will play a vital role working on the front line, dealing with people who are at some of the most challenging points of their lives.

About us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and

operates efficiently.

Your role

If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied and flexible, then working as a bailiff may be the job for you.

To be a successful Bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.

As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.

This is a fantastic opportunity to be part of a supportive team. Our work is varied and rewarding, attracting people from all backgrounds and walks of life. You will receive full bailiff training which includes training on the Court Management systems and then are further supported with mentoring from an experienced member of staff whilst out in the field.

Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.

You will be required to use your own car, but we give you the option to lease a car following successful completion of your probation period (UK driving licence required for a lease car). A full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid.

You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. Please refer to the role profile attachment for more information and have a look at the link below

Becoming an HMCTS Bailiff: Flexible Hours, Real Support, Real Impact

Further information

Standard full time working hours are 37 hours per week (Monday to Friday). Whilst the role is full time only, HMCTS operates a flexible approach to working hours to suit both individual and business needs. Your working hours will be agreed by your line manager.

Occasional travel to other courts

Although you will be based at Ipswich County Court, due to the geographical proximity and operational demand, you will be required to travel throughout Essex, Suffolk and Norfolk to undertake operational work duties when required. Travel will also be required out of area for training purposes. Where applicable, travel time and associated expenses will be reimbursed in accordance with HMCTS policies and procedures.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.