Re-engagement Agent

Compare Club; City of Brisbane; Hybrid; AUD 65,000 - 130,000; Full time

Job summary

A financial services company in Brisbane is seeking a Customer Re-engagement Agent. In this role, you will help Australians make smarter financial decisions by re-engaging past customers. The position offers a base salary of up to $65,000 plus uncapped earnings potential exceeding $130,000 OTE. Enjoy genuine flexibility in work schedules, with options to choose your days and hours. Ideal candidates should have strong sales backgrounds, excellent communication skills, and a goal-oriented mindset. Apply now to start your rewarding career.

Benefits

Employee wellbeing program

Monthly award and recognition programme

Referral bonus for recommending top talent

Free snack bar

Company social events

Qualifications

• Extensive background in sales or related positions.
• Excellent communication skills with a patient and persuasive approach.
• Demonstrated ability to thrive in independent work settings.

Responsibilities

• Conduct high volume outbound calls focusing on respectful conversations.
• Assess customer needs and articulate value to help them save money.
• Qualify leads for timely transfers to the specialist Broker Team.

Skills

Expert Communication

Relationship Building

Goal Orientation

Tech Savvy

Independent Drive

Job description

Opportunity

27th January start date in our Brisbane CBD location.

Base salary plus uncapped commissions! Work-life balance – choose your schedule.

The Reward

• Stability
• Uncapped Earnings
• Genuine Flexibility

Financial Reward

• Base Salary: Earn up to $65,000 (depending on experience) + Super (pro‑rata for flexible hours).
• Uncapped Earning Potential: Top performers consistently exceed $130,000 OTE annually with our performance‑based commission.

Genuine Flexibility

• Choose Your Days: Work 3, 4, or 5 days (Monday–Friday).
• Choose Your Hours: Select a Full Day (9am – 5pm) or a 5‑Hour Shift (e.g., 9am – 2pm, 10am – 3pm, 12pm – 5pm).
• No Rotating Shifts: Predictable, stable hours.
• Start date: 27th January 2026

Support & Perks

• Prime Location: Modern office in the Brisbane CBD, conveniently located close to public transport.
• Training: Comprehensive paid training program with continuous coaching and support.
• Perks: Employee wellbeing program, monthly award and recognition programme, referral bonus for recommending top talent, free snack bar, coffee, tea, hot chocolate, company social events.

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The Role: Customer Re‑engagement Agent

Help Australians make smarter financial decisions by re‑igniting the interest of past customers. This role is focused on quality conversation and achieving meaningful outcomes.

Key Responsibilities

• Lead Engagement: Conduct high volume outbound calls, focusing on respectful, value‑driven conversations.
• Skilled Communication: Utilise your expertise to assess customer needs and articulate value (helping them save money).
• Seamless Transfer: Qualify leads and execute timely, warm transfers to the specialist Broker Team.
• Performance Excellence: Commit to achieving performance benchmarks.
• Continuous Learning: Participate in coaching and training to continuously refine skills and maximise results.

About You

We are looking for individuals with an extensive background in sales or related positions that have provided the experience of giving great customer service, resilience, the confidence to ask for a sale and the ability and credibility to have people listen to your advice.

To Thrive in This Role, You Will Bring

• Independent Drive: Demonstrated ability to thrive in independent work settings.
• Expert Communication: Excellent communication skills with a patient and persuasive approach.
• Relationship Building: Natural ability to establish and build quick rapport with customers.
• Tech Savvy: Comfortable navigating modern technology and phone systems.
• Career Commitment: A desire for long‑term career stability and professional growth.
• Objection Navigation: Using patience and professional scripts to overcome hesitations.
• Goal Orientation: The discipline and focus to manage a workload and work toward clear targets.

We encourage applications from individuals who bring life experience, reliability, and a steady work ethic.

Important Information

• To be eligible for this role, you must be an Australian citizen or hold permanent residency.
• All successful applicants will be required to undergo a criminal history check.

Ready to start a rewarding new chapter? Apply today!