Quality Manager, Support Services

Monash Health; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Monash Health is seeking a Quality Manager, Support Services to lead the quality, safety, governance, risk, accreditation and continuous improvement agenda across a diverse portfolio of essential support services.

Working with the Director Support Services and senior leaders, you’ll drive strategic improvement, strengthen training systems, manage organisational risk and build a strong culture of safety and continuous improvement across sites including Monash Medical Centre Clayton.

Qualifications

• Strong expertise in quality, risk and governance management.
• Extensive practical knowledge of NSQHS Standards and regulatory requirements.
• Experience leading quality improvement, training development, organisational change and strategic projects.
• Strong analytical, problem-solving and reporting skills.
• Excellent stakeholder engagement and influencing skills.
• Experience in incident management, risk assessment and organisational learning.
• A collaborative, positive and outcomes-focused leadership style.
• Extensive experience in Support Services quality or management, hospitality or a similarly large, regulated environment will be highly regarded.

Responsibilities

• Lead the quality, safety, governance, risk, accreditation and continuous improvement across a diverse portfolio of essential support services.
• Work closely with the Director Support Services and senior leaders to drive strategic improvement and strengthen systems.
• Manage organisational risk and build a strong culture of safety and continuous improvement.
• Influence meaningful change across the portfolio to deliver safer, higher-quality experiences for patients, consumers and employees.

Job description

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.

About the role

As the Quality Manager, Support Services, you’ll lead the quality, safety, governance, risk, accreditation and continuous improvement agenda across a diverse portfolio of essential support services.

Working closely with the Director Support Services, Monash Health senior leaders and our wider Support Services team you’ll drive strategic improvement, strengthen quality and training systems, manage organisational risk and build a strong culture of safety and continuous improvement.

This is an opportunity to influence meaningful change across the Support Services portfolio and help deliver safer, higher-quality experiences for patients, consumers and employees.

This role is full time, ongoing. While predominately based at Monash Medical Centre Clayton, you’ll also work across other Monash Health sites to meet business needs and to support the teams.

About the Support Services team

Support Services plays a critical role in keeping Monash Health’s hospitals safe, efficient and well supported.

The team oversees patient food services and a large central production kitchen, environmental services, linen, portering, ward support patient services assistants, waste management, pest control, washroom services, vending and other essential support functions.

In this role, the Quality Manager, Support Services will work across this diverse portfolio, partnering with leaders and teams to strengthen quality, training, performance and service delivery.

About you

You’re an experienced quality, safety and improvement professional who thrives in complex environments and enjoys turning opportunities into meaningful outcomes. You’ll bring strong experience leading teams and fostering collaboration. You’re results-focused, a natural communicator (written and verbal) with a flair for reporting.

You’ll bring:

Strong expertise in quality, risk and governance management.

Extensive practical knowledge of NSQHS Standards and relevant regulatory requirements.

Experience leading quality improvement, training development, organisational change and strategic projects.

Strong analytical, problem-solving and reporting skills.

Excellent stakeholder engagement and influencing skills.

Experience in incident management, risk assessment and organisational learning.

A collaborative, positive and outcomes-focused leadership style.

Extensive experience in Support Services quality or management, hospitality or a similarly large, regulated environment will be highly regarded.

Why you'll love working with us:

Make an impact at scale across a large and diverse health service.

Influence strategic decisions and work closely with senior leaders.

Lead meaningful improvement that directly supports patients, consumers and employees.

Enjoy variety and challenge across a complex portfolio of essential services.

Grow your expertise across quality, safety, risk, governance and accreditation.

Join a collaborative, purpose-driven team committed to making a difference every day.

For a confidential discussion and to explore this opportunity further, please reach out to Sharon McNulty, Director Support Services on 95942039

Position Description can be found here

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.

Ourteamsplay a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity,transparencyand excellence.

You’llbe encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.