Quality & Education Manager - Bupa Kempsey

Bupa Aged Care; Kempsey; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Free health insurance

Telehealth GP

Wellbeing program

Career development

Induction and buddy program

Job summary

Bupa Kempsey is seeking a Quality & Education Manager to lead quality care and education across the Home. You will drive clinical governance, coaching, and continuous improvement while ensuring the integrity of documentation and compliance with standards.

You will mentor the leadership team, coordinate audits, and support the PCI program. A senior nursing background and teaching qualifications will enable you to foster staff development and resident-focused care.

Qualifications

• Bachelor of Nursing with APHRA registration is essential.
• Postgraduate qualification in Aged Care is desirable.
• Proven track record in delivering quality clinical care, coaching and training.

Responsibilities

• Provide quality focused leadership and coaching.
• Guide documentation to ensure care and services meet expected outcomes.
• Develop team knowledge on Aged Care Quality Standards and scope of practice.
• Identify learning needs and create competency development plans.
• Maintain PCI and lead monthly reviews with GM/ CCMs.

Skills

Leadership

Coaching

Quality improvement

Clinical governance

Communication

Education

Bachelor of Nursing (APHRA)

Postgraduate qualification in Aged Care

TAE40116 Certificate IV in Training and Assessment

Tools

Record keeping systems

Auditing tools

Job description

Quality & Education Manager - Bupa Kempsey

If you're ready for a new challenge and eager to grow as a clinical leader, this could be the perfect opportunity to gain exposure, develop your expertise, and take your career to the next level. You'll have the unique opportunity to work alongside a highly experienced and respected General Manager who is deeply committed to mentoring, coaching, and supporting emerging talent. Their vision and leadership have played a pivotal role in transforming the Home's reputation and presence within the local community, making this an exceptional environment in which to learn, grow, and thrive.

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

Bupa Kempsey has an exciting 6-month fixed-term, full-time opportunity for a Quality and Education Manager to join the team. This is a fantastic chance to broaden your leadership experience, drive quality outcomes, and make a meaningful impact within a supportive and collaborative environment, while enjoying a range of benefits that may include*

- Free select health insurance products for you and your immediate famly up to $5.5k

In this role, you will

• Provide quality focused leadership and coaching.
• Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
• Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this
• Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.
• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.
• Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
• Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
• Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

The Benefits

• Free Kids Club - providing full childcare for all morning and afternoon shifts
• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What will you bring?

• Bachelor of Nursing with current APHRA is essential.
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
• Proven track record in delivering quality clinical care, coaching, delivering training.
• Ability to foster a team environment and build collaborative relationships.
• Highly effective communication, leadership, and relationship management skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Embrace Kempsey, New South Wales – a town with a rich blend of history, culture, and natural beauty. Explore the fascinating local museums and galleries that showcase the town's unique history and Indigenous heritage, as it lies on the traditional lands of the Dunghutti people.

Enjoy the scenic beauty of the Macleay River and its surrounding landscapes with the friendly and welcoming community, where locals are proud of their town and eager to share its charm with newcomers.

To learn more about our beautiful care home visit:Bupa Kempsey | Aged Care & Nursing Home Kempsey

The heart of the role

As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

Be at the Heart of It – your new team is ready to welcome you!

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

*Eligibility criteria and conditions apply