Quality & Compliance Officer

Online Education Services Pty Ltd; Melbourne; Hybrid; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Flexible hybrid working model

Professional development

Wellbeing initiatives

Paid parental leave

Study assistance

Purchased leave

Comprehensive employee benefits

Job summary

Online Institute of Higher Education (OIHE), part of Online Education Services Pty Ltd, seeks a part-time Quality & Compliance Officer reporting to the CEO. The role ensures TEQSA/HESF compliance, governance, and quality assurance, working with senior leaders and committees to maintain high standards and drive continuous improvement.

The ideal candidate has 5+ years in compliance/QA or governance secretariat roles, with strong policy writing, records management, and minute-taking abilities.

Qualifications

• 5+ years in compliance, quality assurance or governance secretariat roles.
• Knowledge of HES Framework (Threshold Standards) 2021 and TEQSA regulatory approach.
• Strong policy writing, records management and risk register maintenance.
• Experience providing secretariat support to a Board or Academic Board, incl. minute-taking.
• High attention to detail and ability to manage multiple statutory deadlines.
• Excellent written and verbal communication, with stakeholder relationship skills.

Responsibilities

• Coordinating compliance activities aligned with TEQSA requirements and HESF.
• Supporting provider registration, re-registration and course accreditation activities.
• Preparing regulatory submissions, reports, notifications and compliance documentation.
• Managing the Institute's policy framework, policy reviews, registers and document control.
• Providing secretariat support to Academic Board and governance committees, incl. minute-taking.
• Maintaining governance records, risk registers and committee documentation.
• Supporting quality assurance, audits and continuous improvement initiatives.

Skills

Policy writing

Records management

Risk register maintenance

Minute-taking

Stakeholder collaboration

Attention to detail

Organisational skills

Job description

OES is a global education services partner, working with universities, employers, and industry bodies to deliver market-leading online learning solutions. Our purpose is to enhance lives through education, and our vision is to be the world's most impactful enabler of education.
As part of the Online Education Services (OES) Group, the Online Institute of Higher Education (OIHE) is a registered higher education provider committed to delivering innovative, high-quality online education. OIHE combines academic excellence with industry relevance to equip students with the skills, knowledge, and confidence needed to succeed in today's workforce.

The Opportunity:

Working for Online Institute of Higher Education (OIHE), this role will report to the CEO. The Quality & Compliance Officer plays a pivotal role in ensuring OIHE meets its regulatory and governance obligations while driving a culture of quality, accountability, and continuous improvement. This role offers the opportunity to work closely with senior leaders, governance committees and key stakeholders across the organisation, contributing to the effectiveness and integrity of the Institute's compliance, quality assurance and governance framework. We are seeking a highly organised and detailed orientated professional who is passionate about maintaining high standards and supporting the ongoing success of a growing higher education provider.

This is a part-time, 12-month fixed-term contract. We are looking for someone that can work 3 or 4 days a week and are open to discuss what will work best for the successful candidate during the recruitment process.

Key Responsibilities:

• Coordinating compliance activities aligned with TEQSA requirements and the Higher Education Standards Framework (HESF).
• Supporting provider registration, re-registration and course accreditation activities.
• Preparing regulatory submissions, reports, notifications and compliance documentation.
• Managing the Institute's policy framework, including policy reviews, registers and document control processes.
• Providing secretariat support to the Academic Board and governance committees, including meeting coordination, agenda preparation, minute-taking and action tracking.
• Maintaining governance records, risk registers and committee documentation.
• Supporting quality assurance, audit and continuous improvement initiatives across the Institute.

About you:

• At least 5 years' experience in a compliance, quality assurance or governance secretariat role, ideally within a TEQSA-registered higher education provider or RTO.
• Sound working knowledge of the Higher Education Standards Framework (Threshold Standards) 2021 and TEQSA's regulatory approach.
• Strong policy writing, records management and risk register maintenance skills.
• Experience providing secretariat support to a Board or Academic Board, including minute-taking and Terms of Reference administration.
• High attention to detail and the ability to independently manage multiple statutory deadlines.
• Strong organisational skills with the ability to prioritise competing responsibilities.
• Excellent written and verbal communication skills.
• A collaborative approach and the ability to build effective relationships with academic, governance and operational stakeholders

Why Join us?

As part of the broader OES Group, you'll join a purpose-driven organisation committed to transforming lives through education. This is a rare opportunity to shape the academic direction of a growing higher education provider and influence outcomes that impact students, industry partners and the wider education sector. We offer a flexible, hybrid working model, a collaborative and values-led culture, and a genuine commitment to supporting our people through professional development, wellbeing initiatives, paid parental leave, study assistance, purchased leave and comprehensive employee benefits. Most importantly, you'll have the opportunity to work alongside a high-performing Executive Leadership Team and Academic Board while making a meaningful contribution to the future of higher education.

At OIHE, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability, and gender identity to apply. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OIHE.