Quality Assurance Rater - English Speakers

TELUS International; Sydney; On-site; AUD 37,000 - 52,000; Part time

Job summary

TELUS International is seeking a Quality Assurance Rater - English Speakers in Sydney to evaluate search results and AI-generated content, assign ratings, and provide feedback to improve model performance and search quality. You will follow guidelines, perform online research, and document edge cases and gaps.

The role is freelance and pays 23 USD per hour, with payment based on completed tasks. Excellent English communication, reliability, and independent work are essential for success in this

Qualifications

• Excellent communication skills in English.
• Strong analytical thinking with attention to detail.
• Proven research skills and ability to verify information.
• Ability to work independently and follow guidelines.
• Daily access to internet, smartphone, and PC in Australia.

Responsibilities

• Evaluate search results and AI-generated content for quality, relevance, and usefulness.
• Conduct online research to verify information and support ratings.
• Apply rating guidelines consistently and document edge cases or gaps.
• Provide clear written feedback and rationale for ratings when required.
• Participate in training and calibration sessions and ongoing quality reviews.

Skills

Excellent communication

Analytical thinking

Attention to detail

Research skills

Independent work

Job description

Quality Assurance Rater - English Speakers

A Day in the Life of a Quality Assurance Rater

In this role, you'll conduct analytical assessments of search results and AI responses, providing ratings and feedback that help improve AI model performance and search quality.

Your work will maintain high quality standards and deliver the accuracy our clients depend on.

You'll evaluate a variety of rating tasks, analyze content with attention to detail, conduct research to support rating decisions, and identify guideline gaps or task inconsistencies.

You'll also participate in training and calibration sessions while contributing feedback to improve rating processes and guidelines.

Key Responsibilities

Evaluate search results and AI-generated content for quality, relevance, accuracy, and usefulness.

Conduct online research to verify information and support rating decisions.

Apply rating guidelines consistently while maintaining quality standards.

Document edge cases, guideline gaps, and task-related issues.

Provide clear written feedback and rationale for ratings when required.

Participate in training, calibration sessions, and ongoing quality reviews.

Meet productivity expectations while maintaining high-quality work.

The hourly earnings for this role are 23 USD per hour, payment is based on completed tasks.

TELUS Digital AI Community

Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.

Qualification path

Candidates will complete project-specific training and qualification assessments before joining the program. Ongoing work will be subject to regular quality assurance reviews and performance monitoring.

Basic Requirements

Working as a freelancer with excellent communication skills in English.

Resident in Australia for the last 5 consecutive years.

Familiarity with current and historical business, media, sports, news, social media, and cultural affairs.

Strong analytical thinking, attention to detail, and research skills.

Daily access to a reliable broadband internet connection, smartphone, and personal computer.

Demonstrated research capability through professional background OR strong track record of self-directed research and information verification

Ability to work independently and follow detailed guidelines consistently.

High level of creativity and logical skills with the ability to achieve consistent targets

Preferred Qualifications

Experience in quality assurance, content moderation, data annotation, research, journalism, editing, or information verification.

Familiarity with AI technologies, search engines, and digital content ecosystems.

Subject matter expertise in areas such as Popular Culture, Social Sciences, STEM, Medicine, Law, Finance, or Engineering.

Additional language skills may be beneficial depending on project requirements.