Quality Assurance Manager

Howard Sawmill; Fraser Coast Regional; On-site; AUD 80,000 - 100,000; Full time

Job summary

STAGWOOD HOLDINGS PTY LTD is seeking a Quality Assurance Manager to uphold product quality, performance and consistency in timber products. You will inspect incoming timber, ensure specs meet customer expectations, and lead corrective actions with suppliers and staff.

Responsibilities include document control, maintaining quality records, and promoting a culture of quality across the business, while upholding WHS and sustainability commitments.

Qualifications

• Minimum 1 year of experience as Quality Assurance Manager.
• A tertiary qualification in quality assurance or related field is highly regarded.
• Strong knowledge of QA processes, QC procedures and timber industry standards.
• Ability to develop, implement and monitor QA policies, procedures and systems.
• Strong analytical and problem-solving skills with corrective action capability.
• Ability to lead QA activities and collaborate with management, suppliers and staff.
• Strong attention to detail, organisational and communication skills.

Responsibilities

• Conduct routine inspections of incoming finished timber products.
• Verify dimensions, moisture content, appearance, machining quality and packaging.
• Identify and quarantine non-conforming products.
• Record inspection results and maintain quality records.
• Coordinate corrective actions with warehouse, supplier and management.
• Promote quality awareness throughout the business.
• Follow WHS policies and maintain safe inspection practices.
• Support environmental and sustainability initiatives where applicable.

Skills

Quality assurance processes

Analytical skills

Problem solving

Leadership

Communication skills

Attention to detail

Education

Tertiary qualification in quality assurance or related field

Tools

Quality management systems

Record keeping

Job description

As a Quality Assurance Manager, you will be responsible for maintaining high standards of product quality, performance and consistency. You will conduct routine inspections of incoming finished timber products, ensure products meet customer specifications, grading rules, and company quality standards before being distributed, and investigate customer complaints regarding product quality.

Key responsibilities

• Conduct routine inspections of incoming finished timber products.
• Ensure products meet customer specifications, grading rules, and company quality standards before being distributed.
• Verify dimensions, moisture content, appearance, machining quality and packaging.
• Identify and quarantine non-conforming products.
• Record inspection results and maintain quality records.
• Review job lots before being packaged up for customer.
• Coordinate corrective actions with warehouse, supplier and management.
• Track trends in customer complaints and recommend improvements to reduce repeat issues.
• Monitor quality of incoming timber from suppliers and record supplier quality performance.
• Report recurring supplier issues to management.
• Assist with supplier corrective action requests where required.
• Ensure quality procedures and work instructions remain current.
• Assist with document control.
• Maintain inspection forms and product quality registers.
• Train staff in quality procedures and inspection methods.
• Promote quality awareness throughout the business.
• Follow company WHS policies.
• Ensure safe inspection practices.
• Report hazards and incidents.
• Support environmental and sustainability initiatives where applicable

About you

• Minimum 1 year of relevant experience as a Quality Assurance Manager.
• A relevant tertiary qualification in quality assurance or a related field will be highly considered.
• Strong knowledge of quality assurance processes, quality control procedures and relevant timber industry standards.
• Demonstrated ability to develop, implement and monitor quality assurance policies, procedures and systems.
• Strong analytical and problem‑solving skills, with the ability to identify quality issues and implement appropriate corrective actions.
• Ability to lead and coordinate quality assurance activities and work effectively with management, suppliers and operational staff.
• Strong attention to detail, organisational and communication skills.
• Experience within the timber, building materials, manufacturing or a related industry will be highly regarded.

About us

STAGWOOD HOLDINGS PTY LTD operates within the timber and building materials industry, supplying quality timber products and architectural solutions for the Australian construction and manufacturing sectors. Our product range includes Australian hardwood products used for flooring, cladding, decking, lining and screening across residential and commercial applications. We are committed to maintaining high standards of product quality, performance and consistency while supporting the responsible sourcing and supply of timber products for the Australian market.