Public Programs & Box Office Supervisor

Sydney Theatre Company; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A major performing arts organization in New South Wales seeks a Public Programs and Box Office Supervisor. This permanent full-time role combines customer service, ticketing operations, and engagement with schools and community groups. Ideal candidates will have experience in customer service, be adept at using ticketing platforms, and possess strong communication skills. Flexible working hours are required, including nights and weekends.

Qualifications

• Proven experience delivering high-quality customer service ideally in a Performance Arts environment.
• Ability to manage complaints and complex enquiries with professionalism.
• Excellent written and verbal communication skills with attention to detail.
• Demonstrated ability to adapt quickly to changing workflows.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Provide seamless service for schools and community groups.
• Manage ticketing operations and audience engagement.
• Support the broader Customer Experience team.
• Coordinate bookings, payments, and invoicing processes.

Skills

Customer service

Complaint management

CRM systems knowledge

Communication skills

Adaptability

Collaboration

Administrative tasks management

Tools

Tessitura

Job description

About STC

Sydney Theatre Company is Australia's largest theatre company and the state theatre company of NSW. STC is a place where artists, staff and audiences come together to explore and share ideas through the power of live storytelling.

Role Overview:

The Public Programs and Box Office Supervisor is a dynamic and multifaceted role that sits at the intersection of frontline customer service, ticketing operations, and audience engagement. This position supports the broader Customer Experience team while also playing a key role in the delivery of Public Programs, ensuring seamless service for schools, community groups, and diverse audiences.

Contract andHours of Work:

This is a permanent full-time role; the usual hours of work are38hours week Monday to Sunday. You will be required to work in accordance with the prescribed roster for your role.This involves regular night and weekend work in accordance with our opening night schedule.

SelectionCriteria:

• Proven experience delivering high-quality customer service across multiple channels ideally within a Performance Arts environment
• Ability to manage complaints and complex enquiries with professionalism and empathy.
• Experience using ticketing platforms (preferably Tessitura) and CRM systems to manage bookings, exchanges, and customer data including reporting.
• Excellent written and verbal communication skills, with a high level of accuracy and attention to detail.
• Demonstrated ability to adapt quickly to changing workflows and work patterns, showing flexibility and responsiveness in dynamic environments
• Ability to communicate effectively with diverse audiences, including schools, community groups, and internal stakeholders.
• Demonstrated ability to manage administrative tasks such as reporting, inventory tracking, and reconciliation.
• Experience coordinating bookings, payments, and invoicing processes, including group bookings
• Ability to work collaboratively across departments, including Box Office, Guest Services, and Public Programs.

For more information about the role please click on the position description included below.

Closing date for applications is 5pm 31st December2025.

Sydney Theatre Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.