Property Management Operations

at; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Job summary

A leading property management company in Gold Coast City seeks a proactive Property Management Operations Manager. This pivotal role involves streamlining operations, enhancing service delivery, and ensuring compliance with Queensland legislation. The ideal candidate will have experience in process improvement and client engagement. Responsibilities include auditing portfolio performance, managing client satisfaction, and supporting compliance activities. Competitive terms offered.

Qualifications

• Proactive professional with experience in property management and operations.
• Strong understanding of Queensland property legislation.
• Capable of managing client satisfaction and compliance standards.

Responsibilities

• Review and audit portfolio performance to meet business objectives.
• Develop and monitor operational policies for efficiency.
• Create onboarding materials hosted on SharePoint.
• Prepare key reports for the Head of Property Management.
• Manage Client Satisfaction programs and draft client communications.
• Ensure compliance with property regulations and risk management.

Skills

Process improvement

Operational excellence

Client engagement

Compliance knowledge

Data analysis

Job description

We’re seeking a Property Management Operations Manager to join our dynamic Property Management team. In this pivotal role, you’ll partner closely with the Head of Property Management to streamline operations, enhance service delivery, and ensure compliance with Queensland property legislation.

This is a fantastic opportunity for a proactive professional who thrives on process improvement, operational excellence, and delivering outstanding client experiences.

Key Responsibilities

Operational Excellence

• Review and audit portfolio performance in alignment with established procedures and business objectives.

• Develop, implement, and monitor operational policies, systems, and workflows to drive efficiency and compliance.

• Create comprehensive onboarding and training materials for internal processes and systems, hosted on SharePoint.

• Prepare key business reports, performance statistics, and operational updates for the Head of Property Management.

• Collaborate with the Trust Account Manager to support mid‑month and end‑of‑month processes, including tenant deposits.

• Provide departmental support and relief coverage for property portfolios as needed.

• Coordinate internal and external audit preparation, ensuring data integrity and compliance within PME.

• Prepare summaries and insights to support one‑on‑one meetings between the Head of Property Management and Property Managers.

Client & Supplier Engagement

• Manage Client Satisfaction (CSAT) and Net Promoter Score (NPS) programs, including survey cadence, results analysis, and action planning.

• Draft and distribute client communications regarding legislative updates, market trends, and other relevant information.

• Foster strong partnerships with contractors and external suppliers, ensuring performance, compliance, and alignment with the Kollosche brand and service standards.

Compliance & Risk Management

• Review and approve listings prior to market release, ensuring accuracy and compliance with marketing and trust account requirements.

• Maintain up‑to‑date knowledge of Queensland property legislation, including the Property Occupations Act 2014 and the Residential Tenancies and Rooming Accommodation Act 2008.

• Support risk management activities, including compliance with pool safety, smoke alarm standards, and other statutory obligations.

Application Questions

• Which of the following statements best describes your right to work in Australia?

• Which of the following property management systems (PMS) do you have experience with?

• Do you have experience working towards targets and KPIs?

• Do you have experience completing ad hoc and month end reporting?

• Are you available for mid to long term contract work?