Program Officer Intake and Triage

HealthWISE Community Ltd; Australia; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Mentoring and career development

Opportunities to contribute to change

Competitive salary and superannuation

Salary packaging

Job summary

HealthWISE Community Ltd invites a dedicated Program Officer Intake and Triage to join our rural NSW team, coordinating front-door access and referrals across Bourke, Brewarrina, Walgett, Cobar, Bogan, Coonamble or Warren areas, with flexible workplace options.

In this full-time permanent role you will manage intake, triage, waitlists and referrals, support services placement with data and reporting, and assist relocation for eligible applicants to help communities access timely care.

Qualifications

• Experience with intake, triage, and referral processes is preferred.
• Ability to manage waitlists and data reporting.
• Willingness to relocate or access relocation support if needed.

Responsibilities

• Process referrals and coordinate triage and prioritisation.
• Allocate clients to appropriate services and manage waitlists.
• Maintain data and reporting systems to support front-door operations.

Job description

Full-time | Permanent | HealthWISE workplace in Bourke, Brewarrina, Walgett, Cobar, Bogan, Coonamble or Warren areas (negotiable).

Program Officer Intake and Triage

Full-time | Permanent | HealthWISE workplace in Bourke, Brewarrina, Walgett, Cobar, Bogan, Coonamble or Warren areas (negotiable).

About Us

HealthWISE is a specialist provider in rural and remote NSW and Southern QLD. We deliver a wide range of community-led services across every life stage, with a strong and growing focus on mental health and youth wellbeing.

Our purpose is to create healthier communities as we deliver integrated primary, allied and mental health services, including youth-specific and culturally responsive programs, with a long-standing commitment to Aboriginal and LGBT+ health.

About the role

This role manages intake, triage and referral processes, ensuring timely and structured access to care. Responsibilities include processing referrals, coordinating triage and prioritisation, allocating clients to appropriate services, managing waitlists and maintaining data and reporting systems. This role ensures the Front Door functions effectively and supports demand management and performance reporting.

The role may be located in a HealthWISE workplace in Bourke, Brewarrina, Walgett, Cobar, Bogan, Coonamble or Warren areas (negotiable).

The successful applicant will be supported to access eligible relocation services.

What we offer

• Mentoring and career development pathways
• Opportunities to contribute to meaningful change in regional and rural communities
• Competitive salary and superannuation
• Salary packaging

Applications close 5pm Tuesday 8 December 2026

The Welcome Experience

The Welcome Experience is a free service for essential workers and their families who are considering moving to or have moved to regional NSW.

Local Connectors make moving easier by helping you find a home, schools, childcare, job opportunities for your partner, and connections within the community.

Learn more at nsw.gov.au/welcomeexperience