Product Tactician - Cruise & Tours

Flight Centre Brand; Queensland; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Staff Discounts

Travel Discounts

Career opportunities

Job summary

Flight Centre Travel Group in Queensland seeks a Product Tactician to source, negotiate and deliver compelling cruise and tour products. You’ll work with local and global teams to shape offers, manage lifecycle, and build exclusive deals that drive commercial success and customer delight.

You will influence strategy, support consultants with market-leading products, and contribute to a growing category with strong career development pathways.

Qualifications

• Minimum 5+ years' experience within the travel industry.
• Minimum 2+ years' experience in a product-focused role.
• Strong cruise and tour product knowledge.
• Experience sourcing, negotiating and managing supplier offers.
• Demonstrated ability to analyse data and convert insights into actions.
• Advanced relationship-building and stakeholder management skills.
• Experience working with cross-functional and global teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, presentation and organisational skills.
• Experience using cruise industry systems and portals.
• Intermediate to advanced Excel skills.
• Experience coordinating training or enablement programs is advantageous.
• Air product knowledge is preferred but not essential.

Responsibilities

• Source, negotiate and deliver competitive cruise and tour offers aligned to category strategy.
• Manage the lifecycle of product offers from sourcing through to campaign execution and retirement.
• Build and maintain supplier relationships to secure exclusive deals.
• Collaborate with Supply, Procurement, Marketing and global product teams to bring offers to market.
• Curate and maintain high-performing product ranges across core, campaign and tactical portfolios.
• Analyse sales, performance, margin and market trends to identify growth opportunities.
• Coordinate product content, offer loading and merchandising across systems and channels.
• Develop product training resources and partner with Learning & Development to build consultant capability.
• Support supplier events, webinars, trade shows and training initiatives.
• Collaborate with offshore and global stakeholders to deliver seamless product execution.
• Provide insights and recommendations that inform category strategy and commercial decisions.

Tools

Excel

Job description

Product Tactician - Cruise & Tours

Job no: 533026
Brand: Flight Centre Brand
Work type: Full time
Location: Queensland
Categories: Commercial

At Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

ABOUT THE OPPORTUNITY:

Join the Flight Centre Product Team and play a pivotal role in shaping the Cruise & Tours category for Flight Centre. As a Product Tactician, you'll source, negotiate and deliver compelling cruise and tour products that drive commercial success and create exceptional customer experiences. Working across local and global teams, you'll influence strategy, develop market-leading offers, and help consultants confidently sell the right products to customers. This is a rare opportunity to join a highly experienced team with significant travel exposure, strong career development pathways, and the chance to make a real impact on a major growth category

DAY TO DAY YOU WILL:

• Source, negotiate and deliver competitive cruise and tour offers aligned to category strategy.
• Manage the lifecycle of product offers from sourcing through to campaign execution and retirement.
• Build and maintain strong supplier relationships to secure compelling and exclusive deals.
• Work closely with Supply, Procurement, Marketing and global product teams to bring offers to market.
• Curate and maintain high-performing product ranges across core, campaign and tactical portfolios.
• Analyse sales, performance, margin and market trends to identify growth opportunities and optimise product performance.
• Coordinate product content, offer loading and merchandising activities across systems and channels.
• Develop product training resources and partner with Learning & Development to build consultant capability.
• Support supplier events, webinars, trade shows and training initiatives.
• Collaborate with offshore and global stakeholders to deliver seamless product execution.
• Provide insights and recommendations that inform category strategy and commercial decisions.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

YOU'LL BE PERFECT IF YOU HAVE:

• Minimum 5+ years' experience within the travel industry.
• Minimum 2+ years' experience in a product-focused role.
• Strong cruise and tour product knowledge.
• Experience sourcing, negotiating and managing supplier offers.
• Demonstrated ability to analyse data and convert insights into actions.
• Advanced relationship-building and stakeholder management skills.
• Experience working with cross-functional and global teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, presentation and organisational skills.
• Experience using cruise industry systems and portals.
• Intermediate to advanced Excel skills.
• Experience coordinating training or enablement programs is advantageous.
• Air product knowledge is preferred but not essential.

WHAT YOU WILL ENJOY:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place to Work® Australia New Zealand Pty Ltd

• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

• Development:Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

• Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

• Mental Health:Support and Employee Assistance Program for staff and family

• Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences

• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

• Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

• Irreverence. Ownership. Egalitarianism.