Product Operations Manager

Nuix; Sydney; Ibrido; AUD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Nuix is seeking an experienced Product Manager to advance a customer-obsessed, AI-native product organization. You will lead discovery, build scalable PM workflows, and enable PMs to act on insights with assurance and speed.

You will partner across delivery, marketing, sales, and support to align roadmaps with business outcomes while minimizing cross-functional noise.

Competenze

• Five or more years as a PM, Senior PM, or product leader in B2B SaaS or consulting.
• Systems thinking and the ability to diagnose friction and drive change.
• Leading by influence with no formal authority over PMs.
• Fluent with data and tooling to build and measure product outcomes.
• Excellent written and verbal communication for executives and teams.

Mansioni

• Own voice-of-customer programs and centralize customer insights.
• Own and optimize the insight stack, roadmapping, analytics, and discovery repositories.
• Coordinate launch processes end-to-end with cross-functional teams.
• Onboard PMs, develop playbooks, and evolve the product framework.

Conoscenze

Product Management

Data analytics

Stakeholder management

Agile

Cross-functional leadership

Executive communication

Strumenti

Product analytics platforms

Roadmapping tools

Discovery software

Descrizione del lavoro

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

Role Overview

Our product organisation is maturing, and the operational complexity sitting underneath it is growing with it.

Too much of that complexity lands on the wrong people. PMs are spending time on process debt, chasing data that should be one click away, gathering signals from support tickets and customer calls that should be waiting for them, and navigating cross-functional noise that no one has thought to architect. That is the floor of what this role exists to fix, but it is not the ceiling.

We want someone who pushes our product organisation forward, not someone who maintains the status quo more efficiently. That means driving the team to be relentlessly customer-obsessed and AI-native at the same time: closer to the customer signal, faster to act on it, and willing to rebuild PM workflows around agents rather than retrofit AI onto the way things have always been done.

We need someone who treats our product organisation as their product. A product thinker who runs internal discovery, diagnoses friction, builds the systems that let our PMs do their best work, and is comfortable putting agents to work doing the rest.

Location

This position will be based in our Sydney office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Sydney office for the remaining days of the week.

Key Responsibilities

Customer and market insights

• Own the voice-of-customer program. Centralise and synthesise customer feedback, support tickets, NPS, win‑loss analysis, and competitive intel so PMs spend less time gathering signals and more time deciding.
• Build and maintain a centralised insights repository that turns what we learn from customers into compounding product knowledge.
• Design the mechanisms that capture field insight from sales, success, and support and loop it back into roadmap decisions.

Product analytics, tools, and metrics

• Own and optimise the insight stack, roadmapping, discovery, analytics, research repositories. Evaluate, implement, and partner with Delivery to maintain the tools PMs rely on. Clean workflows, high adoption, no sprawl.
• Define and instrument the product metrics that matter. Build the dashboards. Help PMs interpret the data and drive the shift from output to outcome.
• Reduce time‑to‑insight. Architect the connection between quantitative product data and qualitative discovery so decision‑makers are not hunting for context when they need to move fast.

Launch and go‑to‑market coordination

• Partner with Delivery to support the launch process end‑to‑end: readiness checklists, stakeholder alignment, enablement assets, post‑launch review.
• Be the connective tissue between product and the commercial side. Give marketing, sales, support, and customer success teams clear, predictable visibility into roadmaps and releases, without adding noise to the product team.

Enablement and leadership support

• Onboard new PMs, run training, and codify ways of working. Develop and maintain the product playbooks and templates that turn individual practice into team practice.
• Own the PM career framework and competency model as the function matures.

Non‑negotiables

• The PM foundation. You have done the job. Five or more years as a PM, Senior PM, or product leader, ideally across B2B SaaS or consulting environments. You know what makes a PM's day miserable because you have lived it.
• Systems thinking, not playbook application. You do not copy‑paste frameworks from your last company. You diagnose the specific friction, form a hypothesis, test it, and iterate. If the answer looks the same regardless of the context, that is a red flag.
• Leading by influence. You have no formal authority over the PMs you are enabling. You know how to build trust, navigate resistance with empathy, and take people on a change journey they did not ask for.
• Data and tooling fluency. You are comfortable across product analytics platforms, roadmapping tools, research repositories, and discovery software. You know how to integrate disjointed data sources and you do not need someone else to set up your dashboards.
• Sharp communication. You can write a crisp executive memo and run a punchy workshop. You translate the complexity of product and tech into something a commercial team can actually use.

Who you are

You have spent years building products. Somewhere along the way, you noticed that the biggest lever was not the next feature: it was fixing how the team around the product actually worked.

You are analytical and empathetic in roughly equal measure. You understand that changing a workflow is a human challenge, not a technical one, and you have the patience and the instincts to manage that without burning goodwill.

You move fast, you do not like waste, and you are comfortable making calls before you have complete information. You know the difference between a system that scales and a workaround that will break in three months.

Skills, Knowledge and Expertise

• 5+ years of experience in Product Management within a technical, data‑intensive software environment.
• Proven ability to run the full product lifecycle — not just the delivery half. You’ve done discovery, shaped strategy, launched products, and measured outcomes.
• Strong customer instinct backed by practice: you run discovery regularly, not when someone reminds you.
• Comfort with data — you define metrics, analyse usage, run experiments, and let evidence guide decisions.
• Experience with agile delivery methodologies and working in cross‑functional squads with engineering and design.
• Excellent communication and stakeholder management skills, with the ability to influence across engineering, commercial, and executive audiences.
• Comfort operating in ambiguity — you thrive when the map is incomplete and build clarity through action, not process.

Desired Expertise

• Background in one or more of: Investigations, Information/Data Governance, Forensic Investigations, eDiscovery, or cybersecurity.
• Experience with cloud computing, SaaS platforms, and API‑driven product architectures.
• Hands‑on experience building or shipping AI‑native product capabilities.
• Experience contributing to pricing, packaging, and commercialisation strategies for enterprise SaaS.

About Nuix

Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

• TAKE OWNERSHIP
• RESILIENT
• UNAFRAID
• TEAM NUIX
• HERO OUR CUSTOMERS

Nuix is an Equal Opportunity Employer

To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.