Product Operations Lead | lululemon Mosman

lululemon; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

lululemon Mosman is seeking a Product Operations Lead to drive store product strategy, oversee product operations and inventory, and ensure a seamless guest experience.

You will lead floor and back-of-house operations, coordinate with leadership, and contribute to hiring, coaching, and performance feedback while maintaining stock accuracy and product presentation. This role offers a dynamic, customer-focused environment.

Qualifications

• 1 year of work experience.
• Experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology.
• Experience in leading, mentoring, delegating or process implementation with others.

Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with SOPs.
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Ensure execution of omnichannel programs (e.g., ship from store), according to company standards.
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Lead from and move dynamically on the floor to assess and fulfill the needs of the operational business, team and guests.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Bring our product stories to life on the floor to support an optimal guest experience.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.

Skills

Inventory management

Visual merchandising

Planning & logistics

Leadership & mentoring

Job description

Product Operations Lead | lululemon Mosman

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary

The Product Operations Lead is a part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. They are responsible for leading inventory shifts, overseeing all back of house (BOH) product operations, and ensuring both the floor and BOH are stocked and well-organized. The Product Operations Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and provides support and guidance to Educators. The Product Operations Lead also oversees and delivers a world-class guest (i.e., customer) experience when scheduled to work on the floor.

Core Responsibilities of the Job

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Ensure execution of omnichannel programs (e.g., SFS [ship from store]), according to company standards.
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Lead from and move dynamically on the floor to assess and fulfill the needs of the operational business, team and guests.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing and inform actions and decisions that drive business results.
• Bring our product stories to life on the floor to support an optimal guest experience.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• Move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Job Requirements

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, the schedule may include early mornings or late nights/overnights which will be set as an expectation for some team members in accordance with local legislation

Experience

• 1 year of work experience
• Experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work
• Experience in leading, mentoring, delegating or process implementation with others

Job Assets (