Product Manager - Accounts & Integration

Sinch; Melbourne; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangement

Generous parental leave program

Birthday off

Generous annual leave

Monthly fitness reimbursement

Career development support

Free virtual counselling resources

Paid volunteer time off

Reward+ program discounts

Job summary

An established industry player is seeking a dynamic Product Manager to lead initiatives in enhancing user experience within their messaging platform. This role offers the opportunity to collaborate with diverse teams and drive product objectives in a fast-paced environment. The company values flexibility and innovation, providing a hybrid work arrangement and a supportive culture. If you're passionate about technology and customer engagement, this is your chance to make a significant impact in a growing tech company. Join a team that dreams big and values diversity while shaping the future of customer communications.

Qualifications

• Experience in product management with a focus on customer experience.
• Strong technical expertise in modern systems and data analysis.

Responsibilities

• Drive and deliver objectives with the Accounts Engineering team.
• Analyze customer behavior and platform characteristics.

Skills

Product Management

Communication Products

Data Analysis

Interpersonal Skills

Problem-Solving

Customer Experience

Education

Bachelor's Degree in Business

Master's Degree in Marketing

Degree in Technology

Tools

SaaS Applications

Data Structures

Job description

Product Manager - Accounts & Integration

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

Our Accounts team manages the core account and user systems that underpin our messaging application - Sinch Engage, and they need a new Product Manager. The role involves defining and driving critical initiatives to integrate the Engage platform into the broader Sinch environment, managing the transition of brand-entities in the product, while enhancing user experience around accounts within the application.

Key Responsibilities:

• Work with the Accounts Engineering team on a day-to-day basis to drive and deliver to the team objectives.
• Analyse customer behaviour/usage, platform/system characteristics, brands, products and markets to become the SME for this area, and so understand the impact of changes, and ensure we can maintain a good customer experience.
• Define and document work to validate approach, understand customer impacts and effectively deliver on the team roadmap and objectives.
• Work with other Product Development teams to understand changes, manage dependencies and deliver to the overall product objectives.
• Collaborate cross-functionally to drive and deliver to the roadmap - including with design, marketing, sales, support and more.
• Use data and metrics to inform decision making, understand impacts and assess performance.

You Will Possess The Following Skills And Attributes:

• Product management experience, working closely with development teams to enable customer experience and deliver on the team roadmap.
• Strong knowledge or experience with communication, marketing or messaging products.
• Strong technical and data expertise, including knowledge of modern systems, micro-service based SaaS applications and data structures.
• Excellent communication and interpersonal skills, capable of working collaboratively with diverse teams.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Bachelor's or master's degree in Business, Marketing, Technology, or a related field.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We Value Our Team By Offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family takes priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver.
• CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you've had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs.
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Product Management

Industries

Software Development