Product Guide

ARC'TERYX; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Team discount

Uniform provided

Bonus scheme

Employee Assistance Program

On-the-job training

Global brand opportunities

Job summary

Arc'teryx Melbourne is seeking a retail associate to deliver exceptional customer service, educate guests on products, process purchases, and assist with warranty questions. You will support in-store events, inventory counts, replenish stock, keep the store clean and organized, and share merchandising insights to lift guest experience and sales.

Join a brand ambassador team focused on education, service and outdoor lifestyle.

Qualifications

• 2+ years retail sales experience.
• Passion for delivering exceptional customer service.
• Strong verbal and written communication skills.

Responsibilities

• Foster connections with guests through product education and service.
• Process purchases and support warranties or damaged goods.
• Assist in store events, inventory checks, replenishment, and housekeeping.
• Provide merchandising feedback to enhance guest experience and sales.
• Collaborate with team and leaders to deliver best-in-class service.
• Build product understanding and act as a brand ambassador.

Skills

Retail sales experience

Customer service

Communication skills

Problem solving

Job description

Located in the Canadian Coast Mountain wilderness,Arc'teryxis built on the principle of obsessive, precisedesign and production.

The unique in-house manufacturing and design centersallow the brand to constantly evolve and build productsthe right way. Timeless quality, intuitive design and simplicity result inunrivaled performance at the point of extreme need.

• A generous team discount, not only with Arc’Teryx, but other affiliated brands with Amer Sports
• Kick start with Arc’Teryx uniform provided
• Competitive remuneration anda great bonus scheme
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on the job training, development opportunities to support your career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

About the Opportunity

• Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods
• Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised
• Provide feedback and suggestions on merchandising to enhance guest experience and sales
• Collaborating with your team and leaders in an open and positive way
• Deliver best in class experience to our guests through education, service and culture
• Build a strong understanding of our products and seamlessly weave this into your guest interactions
• Be a brand ambassador and elevate the guest experience wherever possible

About You

• You have two or more (2+) years of retail sales experience
• You are passionate about delivering exceptional customer service
• You love to have fun at work, but hold yourself accountable to what is required of you
• You have outstanding verbal and written communication skills, and a deep understanding of your impact
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fuelled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

ARC'TERYX

A community of problem-solvers whose spirit of “Leave It Better” and respect for the outdoors infuses everything we do.

Arc'teryx Equipment is a Canadian outdoor gear company that combines performance, durability, and community spirit to enhance outdoor experiences across extreme conditions worldwide.

Private Equity - Kohlberg Kravis Roberts Japan$100M

Apr 2024

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